Customer Service Advisor
3 weeks ago
**Customer Service Advisor**
**Trafford Park**
**£26,000 - £28,000**
**Career development**
**Excellent benefits package including annual bonus**
**Job description for Customer Service Advisor**:
- Stick to agreed customer service standards, service levels and procedures
- Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant;
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures;
- Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.
**Job skills required for Customer Service Advisor**:
- Dealing effectively with customer queries
- Ability to manage customer accounts
- Experience within Logistics, Transport, Freight or Warehousing
- Knowledge of CRM systems preferably Sage and software management systems such as Stirling and Contrado
- Product and pricing schedules
**Benefits for Customer Service Advisor**:
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
**Customer Service Advisor | Manchester City Centre | £26,000 - £28,000
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