Customer Service Advisor

3 weeks ago


Pride Park, United Kingdom Red Dot Recruitment Full time

**Location: Pride Park, Derby**

**Retentions Advisor in Partnership with our Client**

**Salary: £20,200 + Monthly Bonus**

**Operational Hours: Monday to Saturday 8am - 6pmGreat work/life balance with No Sundays and 1 in 3 Saturdays**

**Job Type: Permanent 37.5 Hours**

**What's in it for you?**
- £20,200 PLUS monthly Bonus
- Earn bonus EVERY month
- Lots of great incentives (Chance to win a Holiday, Airpods or Ninja Air fryer)
- Progression opportunities
- Free Digital Plus Subscription of The Telegraph
- 29 days' holiday, increasing 1 day per year of service
- Healthshield - which includes optical and dental benefits
- On-site parking
- Discounts in high-street shops and restaurants

**What will you be doing?**

Your role sits in our retention team, where you will manage subscription cancellation requests through inbound customer contacts and outbound customer contacts at various stages of their subscription cycle. The purpose of the role is to empathise and engagewith subscribers, using product knowledge and retention tools to make personalised recommendations that demonstrate the value of staying subscribed to our client.

**Who we are looking for?**
- Proven successful experience in customer service and retention
- Great communicator in both voice & writing
- Have a passion for people, & strive to deliver success every day
- Experience of working to & achieving targets
- The ability to self-motivate & support and inspire your fellow customer retention professionals
- Prepared to go the extra mile to hit target
- Thrives on working in a challenging & fast paced environment
- Ability to effectively handle complaints by having good quality conversations

**Good Luck



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