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Customer Service Advisor

4 months ago

Houndstone Business Park, United Kingdom Meridian Business Support Full time

We are based in Yeovil and are looking for Customer Service Advisors to join our team due to progression/movement and promotion of some of our staff.
We are recruiting Customer Service Advisors to join our professional and friendly team on a permanent basis. Our hours are flexible and varied and we take real pride in creating a positive workplace.
As a Customer Service Advisor your primary goal will be to resolve customer queries and ensure that our customers are satisfied with our service. This is a fast-paced job role and as a Customer Service Advisor you will effectively be handling inbound customercalls.
**Full time and part time hours available**
**Key Responsibilities**:

- Take ownership, balancing both the customer and business needs.
- Through coaching our customers, you’ll help them to understand how best to shop with us on our digital platforms, including online and via our new app.
- Delivering against Key Performance Indicators.
- Maximising relevant sales opportunities to ensure the customer leaves the contact with everything they need for the job.
- You’ll take accountability of making key customer service decisions to resolve issues.
- Customer Service experience - face to face and/or over the phone
- An excellent, clear, and professional telephone manner
- Great problem solving and organisational skills.

**Benefits**:

- 28 days holiday, increasing with each years' service
- Flexible working patterns
- Ongoing and structured training and development to drive your career progression
- Award winning pension scheme - up to 14% Kingfisher contribution
- 20% discount with popular retailers
- Discounted healthcare and life cover
- Company Share Save scheme
- Recognition & Loyalty rewards
- In-house training and development and clear development path

**Key Skills and Experience**:

- Contact centre/Customer Service experience.
- Experience within Telecoms industry (is desirable but not essential)
- An excellent, clear, and professional telephone manner
- Good verbal communication skills
- Great problem solving and organisational skills.
- Good working knowledge of Microsoft Packages
- The ability to work well in a fast-paced environment.

**How to Apply**: