Customer Service Specialist

3 weeks ago


Trafford Park, United Kingdom Gibson Hollyhomes Full time

**Customer Service Specialist**

**£21,000 - £24,000 + bonus**
- **Global Company with opportunity for progression**:

- **Free parking facilities**:

- **26 days holiday + Bank Holidays + Buy and Sell Holiday Scheme**:

- **Flexible working**

**An amazing opportunity has arisen for a Customer Service Specialist to join a leading, global company in Trafford Park. The company pride themselves on delivering excellence on all platforms to manage their VIP customers’ fleet and transportation solutions.They are seeking a customer driven specialist to join their growing team to be the first point of contact for all requests, maintaining budgets, repairs and assets so accuracy is key.

**The Role**
- Following up on customer request in a timely and efficient manner
- Managing customer related calls in order to increase customer satisfaction.
- Offering a high level of service building rapport with key customers and suppliers.
- Raising work orders and ensuring accurate coding
- Checking maintenance history, validating & authorising additional work.
- Following up on pending work orders relating to the termination of additional cover.
- Obtaining paperwork, uploading documents, and advising customer on due services.
- Taking responsibility for updating work on the appropriate systems and logging calls
- Taking ownership and following through customer enquiries, queries and complaints

**Requirements**:

- Excellent communication skills and ability to build rapport at all levels
- Experience within Customer Service, Account Management, Sales Administration
- Strong organisational and time management skills with a proactive approach
- Knowledge of Fleet, Transportation or Logistics and advantage but not essential



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