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Trafford, United Kingdom Page Personnel Full timeA market leading company offering responsibility and progression - Join a talented team to learn and grow within your career! **About Our Client**: We provide innovative solutions and services, earning a strong market reputation. Join our dynamic team and be part of our customer-centric approach as Customer Service Representative. - Be the primary contact...
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Trafford Park, United Kingdom Jobwise Ltd Full time{"title": "Customer Service Advisor/ Customer Account Handler", "description": "Job SummaryWe are seeking a highly skilled and customer-focused individual to join our vibrant team in Manchester as a Customer Service Advisor/ Customer Account Handler. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer...
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Trafford Park, United Kingdom Jobwise Ltd Full time{"title": "Customer Service Advisor/ Customer Account Handler", "description": "Job SummaryWe are seeking a highly skilled and customer-focused individual to join our vibrant team in Manchester as a Customer Service Advisor/ Customer Account Handler.Key ResponsibilitiesProvide and promote a professional, customer-focused serviceEnsure that the needs of...
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Customer Service Representative
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Trafford Park, United Kingdom Jobwise Ltd Full time{"title": "Customer Service Advisor/ Customer Account Handler", "description": "Job SummaryWe are seeking a highly skilled and customer-focused individual to join our vibrant team in Manchester as a Customer Service Advisor/ Customer Account Handler.Key ResponsibilitiesProvide and promote a professional, customer-focused serviceEnsure that the needs of...
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Customer Service Representative
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Trafford Park, Trafford, United Kingdom Halecroft Recruitment Full time £24,000 - £28,000Job Title: Customer Service AdvisorAbout the Role:Halecroft Recruitment is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for customers seeking help or information, providing a high level of service and ensuring customer satisfaction.Key Responsibilities:Provide...
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Customer Service Representative
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Trafford Park, United Kingdom Jobwise Ltd Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor/ Customer Account Handler at Jobwise Ltd. This is an exciting opportunity to work for a global logistics company in Manchester, providing exceptional customer service and support.Key ResponsibilitiesProvide and promote a professional,...
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Customer Service Representative
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Trafford Park, United Kingdom Halecroft Recruitment Full timeJob Title: Customer Service AdvisorJob Type: Full-timeCompany: Halecroft RecruitmentLocation: Trafford ParkJob Description:We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Halecroft Recruitment. As a Customer Service Advisor, you will be the first point of contact for customers seeking help or information,...
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Customer Service Representative
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Trafford Park, United Kingdom Halecroft Recruitment Full timeJob Title: Customer Service AdvisorJob Type: Full-timeCompany: Halecroft RecruitmentLocation: Trafford ParkJob Description:We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Halecroft Recruitment. As a Customer Service Advisor, you will be the first point of contact for customers seeking help or information,...
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Customer Service Representative
2 weeks ago
Trafford Park, United Kingdom Halecroft Recruitment Full timeJob Title: Customer Service AdvisorJob Type: Full-timeCompany: Halecroft RecruitmentLocation: Trafford ParkJob Description:We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Halecroft Recruitment. As a Customer Service Advisor, you will be the first point of contact for customers seeking help or information,...
Customer service representative
4 months ago
As a customer service representative, you will be handling various extensive duties from liaising directly with UK & international clients to prospecting and generating business leads. This role involves various customer service duties as the main forefront contact for any inventory or product queries. You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention.
Client Details
Our client is a well-established entity in the manufacturing industry, boasting a large team of dedicated professionals. Their commitment to delivering quality products and exceptional customer service has earned them a significant market share within the sector. Their reach spans across the country, Europe, America and Asia. With this, you will be tasked to service a diverse range of customers and representatives on a high-volume basis.
Description
Key duties consist of:
Manage and maintain client relationships
Identify and resolve customer issues promptly
Swiftly and precisely inputting received orders into our system
Managing phone calls and emails by addressing customer inquiries, resolving issues, and monitoring order status and delivery schedules
Upkeeping customer records and files, encompassing contact details, delivery information, and pricing
Facilitating the swift and seamless account opening for new customers, collaborating with colleagues at the head office
Engaging in outbound sales calls, such as following up on quotations and leads in coordination with the sales team
Coordinating and overseeing customer deliveries and samples
Documenting processes and procedures as we establish operational norms in the new office
Coordinate with the sales team to increase sales opportunities
Contribute to team efforts by accomplishing related results
Efficiently coordinating and documenting delivery processes, updates and stock intake levels
Monitor and analyse customer's usage of our product
Ensure high levels of customer satisfaction
Understanding in-depth products available and stock trends
Develop and implement strategies for retaining customers
Prepare reports on account statusProfile
A successful Internal Account Manager should have:
Experience in a customer service role within an industrial setting
Fluent in English (Required)
Multilingual (optional)
Strong communication and interpersonal skills
Proficient in Salesforce, CRM, Excel or others
Ability to build and maintain strong client relationships
Problem-solving skills and a customer-oriented approachJob Offer
Basic salary of 25,500 to 28,000 DOE
Sales target bonus of approx 10% yearly increase
Opportunity to work with a leading company in the manufacturing industry
An inclusive and supportive company culture
Extensive onboarding and platform system training
Potential for growth and professional development
Numerous professional opportunities into cross-sales or other departments
Salary increase upon yearly review
Flexible working patterns
Mon-Fri 40hr working week
