Customer Service Advisor

2 weeks ago


Finsbury Park, United Kingdom Skilled Careers Full time
Customer Service Manager £38k - £40k PA
We have a fantastic opportunity for a Customer Service Manager, to join a well-established Main contractor team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts.
Key Accountabilities will include:
Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.

Implement and manage a robust customer feedback system to ensure continuous service improvement, and contribute to improvement in customer feedback methodology.

To develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.

Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.

Liaising with all service areas to act as an intermediary for customers as and when required.

To accept and case manage on behalf of our Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive. To implement and manage service standards for delivery.

To provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.

To ensure established policies and procedures are adhered to.

To ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners
  • Service Advisor

    4 weeks ago


    Finsbury Park, United Kingdom Autoskills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours - Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take...

  • Service Advisor

    4 weeks ago


    Finsbury Park, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours -  Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service...

  • Service Advisor

    4 weeks ago


    Finsbury Park, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours -  Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor...

  • Service Advisor

    1 month ago


    Finsbury, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours -  Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service...

  • Service Advisor

    1 month ago


    Finsbury, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE - £34,000 Working Hours -  Monday - Friday 8:00-18:00 + 1 in 3 Saturdays 08:30 - 12:30 Location - Finsbury Park   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor...


  • Finsbury Park, United Kingdom Build Recruitment Full time

    Role: Customer Services Manager Location: Finsbury Park - Full time office based Salary: £50k per annum  42.5 hours per week.  We have a fantastic opportunity for a Customer Service Manager, to join our Wates team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star...


  • Pride Park, United Kingdom Red Dot Recruitment Full time

    Customer Service Advisor in Partnership with our Client Location: Pride Park, Derby **Salary**: £20,200 + Monthly Bonus Operational Hours: Monday to Saturday 8am - 6pmGreat work/life balance with No Sundays and 1 in 3 Saturdays **Job Type**: Permanent 37.5 Hours What's in it for you as a customer service advisor? - £20,200 PLUS monthly Bonus - Earn...


  • Fallings Park, United Kingdom Euro-Projects Recruitment Ltd Full time

    Customer Service Advisor * Customer Service jobs or Internal Account Manager jobs Wolverhampton WV1 * You need strong attention to detail (admin skills) + excellent customer service experience * You will be seeking customer service jobs or account manager jobs or sales coordinator jobs in the Wolverhampton, Wednesfield, Walsall, Heath Town regionAre you...


  • Birmingham Business Park, United Kingdom MERJE Ltd Full time

    Do you want a career within a growing business who are creative and always investing in you and their people? Do you want your next role to be varied filled with career progression opportunities? Are you positive, reliable, and resilient? We are searching for a Customer Service Advisor, with previous customer service, contact centre experience to join an...


  • Kembrey Park, United Kingdom Thames Water Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our...


  • Kembrey Park, United Kingdom Thames Water Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our...


  • Trafford Park, Trafford, United Kingdom Build Recruitment Full time

    Customer Service Advisor Housing Association Temp to Perm£15p/h The Role:Reporting to the Operations Manager, the Customer Service Advisor plays a central role in the running of the Distribution Centre, providing a first class efficient and effective service to all our internal and external customers and working with all our field based colleagues and...


  • Park Royal, United Kingdom Adecco Full time

    We are currently seeking a Customer Service Advisor for a temporary position. Our client is looking for a professional, customer-oriented individual to be the first point of contact for their consumers. This is a fantastic opportunity to join a dynamic team and make a positive impact on the organisation.Role: Customer Service AdvisorContract Type:...


  • Finsbury Park, United Kingdom Boden Group Full time

    Head of Customer Service London £66,000 + 23 days hol + BH Your new company * One of the largest family-owned construction, development and property service providers in the UK. Your new role * Based at a prestigious office building in London * Ensuring that customer service delivery is continuously improved in ways that meet the needs of the...


  • Finsbury Park, United Kingdom Boden Group Full time

    Head of Customer ServiceLondon£66,000 + 23 days hol + BHYour new company * One of the largest family-owned construction, development and property service providers in the UK.Your new role * Based at a prestigious office building in London * Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customers. *...

  • HR Advisor

    3 days ago


    Finsbury Park, United Kingdom Morgan Law Full time

    I am currently seeking an experienced HR Advisor for a renowned healthcare charity based in North London on an initial 12 month fixed term salaried contract. the role will pay in the range of £35,652 to £40,545 per year and although the role will based in the North London offices, there is flexibility in regard to working remotely for the majority of the...


  • Finsbury Park, United Kingdom Wates Full time

    We have an exciting opportunity in our friendly Property Services team for a Customer Service Apprentice in London N4. This is a great opportunity to join a growing team and receive ‘on the job training’, which will prepare you for your future career in Customer Service. Are you looking for a role which provides flexibility, and an opportunity to...


  • Pride Park, United Kingdom Red Dot Recruitment Full time

    **Location: Pride Park, Derby** **Retentions Advisor in Partnership with our Client** **Salary: £20,200 + Monthly Bonus** **Operational Hours: Monday to Saturday 8am - 6pmGreat work/life balance with No Sundays and 1 in 3 Saturdays** **Job Type: Permanent 37.5 Hours** **What's in it for you?** - £20,200 PLUS monthly Bonus - Earn bonus EVERY month -...


  • Trafford Park, United Kingdom Proactive Personnel Ltd Full time

    Job description Proactive Personnel are currently searching for multiple Customer Service Advisors for a large financial company based in Manchester. They have great growth plans so they are wanting great people to join them on their journey! These positions are Hybridto start but then working from home with the option to work from their great...

  • Service Advisor

    1 day ago


    Woodside Park, United Kingdom Octane Recruitment Full time

    **Service Advisor Vacancy - Whetstone** **Salary**: Up to £30,000 basic + Bonus **Hours**: Monday - Friday, 8am - 6pm, 1 in 4 Saturdays, 8am - 1pm **Ref**: OC13923 We have a new vacancy for a Service Advisor for my client's main dealership in Whetstone. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service...