German & French Speaking Customer Service

3 weeks ago

Knowsley Business Park, United Kingdom Manpower Full time

**Customer Service Representative (English, German, and French speaking)**

**The Role - 12 months maternity cover**

**Location: Knowsley, Liverpool.**

**Hours: Full time office hours working Monday to Friday**

Customer Service & Sales Support is accountable for the total management of the order process from order placement through to product delivery, as well as supporting with the proactive maintenance and development of customers within the region.

Withn the Customer Service & Sales Support role you will be the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services thatgrow the business. In this role you will respond to and manage internal and external customer requests, orders, concerns, suggestions, and complaints.

Internally, you will interact, gather information, and coordinates related activities with sales staff, production planning, logistics, technical services, and external vendors. The Customer Service & Sales Support Representative will ideally be aware ofthe Lean Six Sigma principles and initiatives and will take responsibility and use sound judgment in decision making and problem solving.

**Responsibilities**
- Attendance at daily production meetings.
- Supporting the sales team with basic administration
- Provide customer focused service to assigned accounts.
- Responds to and manage customer orders from order entry to delivery and invoicing, including price confirmation and management of changes
- Understand and communicate the value of products and services.
- Understand customers' products, services, business operations and needs.
- Communicate effectively over the phone and electronically.
- Uses a variety of systems to enter and complete transactions.
- Accomplish work within set timeframes.
- Timely and accurate administration of sales orders, customer complaints, material returns and credits.
- Respond to customer literature requests
- Provide market or account intelligence gained through customer contact.
- Works as part of the sales team to maintain and grow sales territory.
- Serves as primary contact for assigned customers.

**Competencies, Qualification & Experience Required**

**Essential**
- Fluent/Native level in **English, German & preferably French**:

- Experience within B2B Customer Services
- Experience in a commercially driven company
- Conflict Resolution Skills
- Assertive
- Time/priority management
- Work in a Team
- Work Independently
- Self-Motivated
- Self Confidence
- Attention to Detail
- Analytical skills
- Ability to Multitask
- Microsoft Excel, Word, PowerPoint, Outlook

**Desired though not essential**
- Bachelor's Degree
- SAP experience

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