Sales Coordinator French Speaker

2 weeks ago


Ermine Business Park, United Kingdom GOODFELLOW CAMBRIDGE LIMITED Full time

**The Company**:
A supplier of high-quality metals and materials, Goodfellow specialises in the research and development sectors with a strong focus on science and industry. Our technical teams have worked on materials that have contributed to scientific breakthroughs innuclear fusion, the fight against COVID-19, and have been used in probes that have travelled through space as far as Saturn.

Established in London in 1946, Goodfellow now supplies materials globally and holds offices in the UK, France, Germany, USA and China. Today, backed by the prestigious Private Equity firm Battery Ventures, Goodfellow is on an exciting trajectory with a strongmergers and acquisitions strategy and ambitious goals to achieve our growth targets.

**The Job**:
The Sales and Service team work closely with Purchasing and are responsible for the sales process from initial enquiry through to quotation and order placement. Working with the Purchasing group, the team provides costings for customer enquiries as wellas sourcing and purchasing materials and items for both current and future orders. This Sales role is customer focussed, providing commercial support on a wide range of issues and includes identification and development of business opportunities. It supportsthe general activities of the Sales Group and includes an aspect of account management.

**Key Responsibilities**
- Day to day Sales and Service team interface with external customers and internal stakeholders
- Processing of orders including associated administration and monitoring of their progress to ensure fulfilment of customer requirements
- Managing customer complaints resolution by identifying and escalating key issues in a timely manner
- Processing and managing the sales quotation and enquiry process in accordance with pre-agreed company policies, including quantity pricing and discounting
- Pricing customer enquiries in line with current business practice, respecting catalogue pricing integrity and margin guidelines. Liaising with suppliers as required to ensure that the right materials are sourced at the right price point to maximise conversionrate and customer satisfaction.
- Follow up of quotations which are issued by Goodfellow Cambridge Ltd or by any associate company within the Goodfellow group

**We are looking for this person to have native fluency in French as you will be working with our French speaking customers and suppliers.**

Additional benefits include: comprehensive health care, hybrid working, sickness cover, life insurance, pension contribution, eye test voucher, career progression, free refreshments, free parking, social events.



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