Support Administrator

4 weeks ago


Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job overview

Are you a dynamic HR professional who is looking for a new challenge and want to make a difference?

We have an exciting opportunity to join our busy yet supportive HR Medical Staffing team as a Senior Medical Employee Relations Advisor.

The role will be challenging, but enjoyable with a varied portfolio providing high quality, proactive employee relations support to the Medical and Dental workforce across the Trust. You will work in partnership with line managers and the HR team to further develop the standard of Medical ER practice, ensuring best practice in employee relations for our Medical and Dental workforce, using a positive and can-do attitude.

The successful candidate will be an experienced, CIPD qualified HR professional who is able to demonstrate an in-depth working knowledge of managing a wide range of complex and sensitive caseloads including grievance, disciplinary, capability and attendance issues. You will also deliver training programmes and provide coaching to managers dealing with complex staff issues.

This is a full time role, but flexible and part time hours may be considered. 

The role can be based at either Ipswich or Colchester and we may expect you to travel to all ESNEFT sites on occasions.

Main duties of the job

The Senior Medical ER Advisor role is focused on the Medical and Dental workforce within an NHS setting.

You will provide high quality advice and guidance directly to managers to facilitate the early resolution of difficult, complex, or sensitive employee relations issues ensuring that the risks associated with such cases are effectively and efficiently managed.

You will support and develop an effective Medical ER advisory service to the Trust across a range of employee relations matters included in the Trust’s Maintaining High Professional Standards policy including discipline, conduct and capability. You will ensure that you give professional, expert and technical guidance and support in line with local and national policies and procedures at all times.

In your role, you will effectively manage an allocated employee relations caseload from initial enquiry through to resolution and outcome. This will involve responsibility for providing support and technical advice to case investigators during investigations and the output of the written report. You will coordinate panel and hearing arrangements whilst providing tools and support to panel members ensuring sound best practice and that any risks are contained.

You will proactively advise and support managers on complex sickness and attendance management in accordance with Trust policy.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are one of the largest NHS organisations in England, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Qualifications

Essential criteria

Management/Business/Administration degree or proven management experience at equivalent level Advanced IT skills Specialist qualification CIPD post graduate diploma or equivalent Evidence of Continuing Professional Development

Desirable criteria

Member of relevant professional body CIPD ECDL Undertaken Prince 2 or project management training Leadership course/qualification

Experience

Essential criteria

Significant Human Resources generalist experience – working as an HR adviser/practitioner Experience of handling complex employee relations casework Experience of working within a pressurised and busy environment Microsoft Office and IT experience Interpreting and analysing reports, databases and spreadsheet information Demonstrable experience in dealing with complex sensitive and confidential information Proven ability of working in a team environment and delivering team objectives Experience of drafting a range of HR policies and procedures Experience of implementing changes to working practices to improve the service

Desirable criteria

Proven experience of handling Medical and Dental ER casework Experience of working with staff at all levels within a large and complex organisation Experience of working in an environment which provides a front line service to customers Experience of providing first line advice to managers and employees Experience of managing staff Experience of analysing complex information and highlighting key issues
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