Administrator (Development Aftercare)

4 weeks ago

Letchworth Garden City, United Kingdom Settle Full time

**Administrator (Development Aftercare)**

**Location: Letchworth, Hertfordshire (Flexible working)**

**Salary: £26,038 per annum**

**Hours: Full Time**

**Contract:12 month FTC**

**Closing Date: 9th January**

Settle could have the exciting opportunity you’ve been looking for, we’re recruiting anAdministrator (Development Aftercare) to join us. You’ll support and contribute to settle’s Aftercare provision in order to provide high levels of customer service andaftercare for all Development customers, both internally and externally. Support the Administration function within the Development Team processing orders and invoices in line with settle’s Standing Orders and Financial Regulations and carrying out generaladministration duties.

**Job requirements**:
You will, with the support and guidance of the Aftercare Manager:

- Familiarise yourself with the development process by liaising with Project Managers to understand the relationship between the individual construction contracts and aftercare provision.
- Monitor defects during the Defects Liability Period on new homes, ensuring that customer defect reports and complaints are dealt with effectively under the relevant contract Defects Procedure and settle’s Customer Complaints Procedure.
- Maintain all relevant databases (including QL) relating to defects, providing information on defects management performance of schemes or individual properties to enable monitoring and assessment of contractor and consultant performance.
- Assist in the monitoring of schemes post completion and make appointments with residents when End Of Defects Inspections are required.
- Assist in actively pursuing the targeted Customer Satisfaction Survey response rate and satisfaction score.

**What we're looking for**:

- Have IT ability, including use of MS Office (Word, Excel, Power Point and Teams) and inhouse IT systems (after training)
- Have an organised approach & ability to manage own time
- Clear and persuasive communicator, with good interpersonal, oral and written skills
- Ensure that settle's Customer Care Standards are maintained when dealing with members of the public and internal customers
- Customer focused
- Ability to take responsibility for making decisions to move things forward under the guidance of the Aftercare Manager
- Is flexible to meet the needs of customers and the organisation
- Numerate and able to follow financial information
- Have regard for the duty of care of information gained during the course of employment that relates to other employees, the public, contractors, Board Members etc.
- To work within settle’s Standing Orders and Financial Regulations

**What we offer**:
We offer some excellent benefits including generous holiday allowance, corporate performance pay award, enhanced maternity/ paternity/ adoption leaves and stakeholder pension scheme. Further to this Health care cash plan and Life assurance options are availabletoo.

We always like to encourage our teams to develop and so we offer many training and development opportunities. We’re also proud to say we offer Counselling sessions.

**Our story**

In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants’ homes and creating the capability to build more affordable housing.

In 2018 we became settle. The change reflects how we have evolved as an organisation with a clear identity and a passion for delivering more high-quality affordable homes. As the name suggests we want customers to be able to settle - to find somewhere theycan establish themselves, create a life, a community and prosper.

The commitment, passion and care that our colleagues demonstrate every day is what makes us special. We are proud to work in social housing, we care deeply about the lives of our tenants and how we can help, and we are committed to making settle the housingassociation in Hertfordshire and Bedfordshire.

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