Aftercare Coordinator

2 weeks ago

Covent Garden, United Kingdom Lombard Recruitment Ltd Full time
Join Our Client's Dynamic Team as an Aftercare Coordinator
The Company:
Lombard Recruitment is seeking a dedicated and experienced Aftercare Coordinator with a housing background to join our client, a market-leading provider of newly built affordable housing. Our client is committed to delivering top-quality homes and exceptional service to their customers. With a focus on fostering growth and development for all employees, they prioritise fairness and respect in their workplace culture.
The Role:
As an Aftercare Coordinator, you will be instrumental in delivering exceptional aftercare services to our client's valued customers. Your responsibilities will include:
* Be the first point of contact to deal with customer queries in a professional and timely manner
* Manage the defects systems to ensure issues are correctly recorded and maintained.
* Allocate Customer reported defects to relevant Development partner and ensure closure within agreed service level agreement (SLA)
* Undertake general administrative duties relevant to the Aftercare team
* Process reports following internal home visits, entering the information onto the Dynamics 365/ CRM system
* Issue task instructions to Employers Agents Developers and / or Subcontractors with relevant priority settings
* Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA
* Good understanding of product on new developments
* Provide management information to senior management team
* Escalate any issues or risks to the appropriate person
* Be familiar with, and hold a good understanding of required policies and procedures
About You:
We are seeking candidates who possess:
* Proven experience within the housing industry
* Proficiency in using customer relationship management (CRM) software and other relevant IT tools
* Excellent written and verbal communication skills, with the ability to engage with customers, suppliers, and partners
* A proactive approach with the ability to work independently and as part of a team
* A good understanding of construction methods and terminology
* Commercial awareness and exceptional problem-solving abilities
* A resilient personality and the capacity to maintain a professional image
* Effective organisational and prioritisation skills
Qualifications:
* NVQ or equivalent in customer service is preferable
* Construction/maintenance qualification is preferable
Benefits:
* Competitive salary of £37,500 per annum
* Annual bonus
* Pension scheme
* Healthcare coverage
* Other lifestyle benefits
* Hybrid work option available after qualifying period
If you are ready to make a meaningful impact in the affordable housing sector and thrive in a dynamic and supportive work environment, we encourage you to apply. Join our client in their mission to deliver an outstanding Aftercare service to their customers suppliers & partners
Apply now

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