Overseas Visitors Officer

6 months ago


Eastbourne, United Kingdom East Sussex Healthcare NHS Trust Full time

Key duties and responsibilities Assist the Overseas Visitor Manager by using established systems and in line with Department of Health guidance, check that all patients who are newly referred or attending for a new episode of treatment, are entitled to NHS treatment, free of charge. Arrange and undertake interviews with patients, in an outpatient setting, to clarify their eligibility for free NHS treatment. Meet with patients admitted to wards within East Sussex Healthcare NHS Trust to determine their eligibility for free NHS treatment. Ability to identify that evidence provided is genuine Telephone management of sensitive and confidential material Where initial checks for eligibility cannot be proven, request UK Border Agency checks via the agreed process between NHS Trusts and Home Office To assist in the cost recovery for treatment received by patients who are not eligible for NHS treatment free of charge either by requesting invoices be raised via the Finance Department or by taking cash via chip & pin payments Assist in the maintenance of local record keeping systems, both hard copy and electronic - ensuring data is of good quality and is up-dated at regular intervals.

Capturing details of conversations; patient data, invoice requests, income etc. Produce good quality written communication to patients / relatives regarding eligibility for NHS treatment free of charge To manage work streams ensuring that priorities are identified and dealt with and that problems are resolved as quickly as possible Via the Trust Interpretation Service, booking of interpreters as and when required to assist in the interviewing of patients. In the absence of the Overseas Visitor Manager, liaise with external bodies to include The Home Office, Immigration Service, Police and other Hospital Trusts in the delivery of duties as necessary. Participate in the complaints resolution procedure as appropriate Attend National Overseas Visitors Advisory Group (OSVAG) meetings as required Participate in monthly meetings in respect of outstanding debts to overseas visitors to aid better cost recovery and sharing of information between Teams



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