Relationship Manager

2 weeks ago


London, United Kingdom KFS Recruitment Full time

**Relationship Manager**

**Bridging Finance**

**London**

KFS Recruitment are very pleased to be working with a key client of ours, on their search for a Relationship Manager to join the growing business.

You will ultimately be responsible for making sure clients feel valued with the best service and support. you will work closely with the Loan Management team to develop new ways to attract clients and reduce client.

**Responsibilities**:

- Build and improve relationships with customers, key suppliers and partners
- Maintaining relationships with Intermediaries
- Review company practices to ensure clients get maximum satisfaction
- Identify potential opportunities and inform the sales team to follow up.
- Educate and inform clients about the company’s products, services and special offers.
- Attend to client complaints and resolve issues promptly.
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers in a timely manner
- Maintaining relationships with profitable customers.
- Making weekly and monthly reports
- Maintaining a detailed list/pipeline of the completed cases and proactively contacting customers

**Skills and Experience**:

- Relevant degree in business administration, marketing or a related field
- Three or more years’ experience in customer service, sales or a related position
- Excellent verbal and written communication skills
- Ability to lead and work within a team by having a proactive driven attitude
- Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
- Exceptional organization skills and a strong work ethic
- Proficient use of Microsoft Office software and Outlook
- Ability to work in a fast-paced environment working to tight deadlines


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