Facilities Relationship Manager
2 weeks ago
Join us as a Facilities Relationship Manager
Take on a new career challenge and join us in this varied role, where you'll be responsible for maintaining relationships with our colleagues and business unitsWe'll look to you to act as a trusted partner and build on existing excellent relationships to ensure solutions are developed that support the wider Property Strategy for the bankYou'll be working collaboratively with teams across the bank to deliver improvements in process and customer experiencesWe're offering this role for a period of 12 monthsThis role is London based and you'd be expected to work from one of two London offices 4 days per weekWhat you'll doAs a Facilities Relationship Manager, you'll build, manage, and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions. You'll be supporting the delivery of all facilities services in accordance with approved procedures and standards, as well as making sure that service level targets are achieved in relation to facilities goals.In addition, you'll be:
Arranging and attending regular meetings with key stakeholders such as business managers from occupant businesses, and keeping colleagues updated through colleague forums and Property Services townhallsUnderstanding what the customer and business thinks and feels by actively reviewing key performance indications, identifying trends and taking timely action to address areas of improvementMaintaining adherence to operating standards, quality processes and managing supplier partner relationships, in order to make sure standards are deliveredDeveloping and maintaining effective relationships with internal, external and supplier stakeholders, enabling positive customer and business outcomes across organisational boundariesActing as an internal consultant and subject matter expert, writing colleague communications and maintaining both colleague and building guidesThe skills you'll need To succeed in this role, you'll need good stakeholder management experience. Some knowledge of Facilities Management would also be advantageous We'll also look to you to bring: The ability to manage stakeholders effectivelyExperience of delivering successful customer experience and working in a customer facing or services type roleExcellent written communication skills-
Facilities Relationship Manager
5 days ago
London, Greater London, United Kingdom NatWest Group Full timeJoin us as a Facilities Relationship ManagerTake on a new career challenge and join us in this varied role, where you'll be responsible for maintaining relationships with our colleagues and business unitsWe'll look to you to act as a trusted partner and build on existing excellent relationships to ensure solutions are developed that support the wider...
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