Contract and Relationship Manager

2 weeks ago

London, Greater London, United Kingdom Danaher Full time

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Contract and Relationship Manager for Beckman Coulter Diagnostics will be the daily interface between Beckman Coulter and assigned customers, responsible for building and maintaining relationships and for effective contract management for designated customers. The Contract and Relationship Manager will interact with Pathology personnel at all levels presenting complex data in a simple way, engaging with third party suppliers to optimise supply chain, building open and honest partnerships at local levels and facilitating/ driving issue resolution to manage performance.

This position is part of the Customer Operations Department located in High Wycombe, UK and will be Field Based. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Managed Services Team within Commercial Services and report to the Managed Services Team Manager responsible for supporting Beckman Coulter and third-party suppliers, exceeding customer expectations with operational and financial performance. If you thrive in a fast paced, diverse, team focused and fun role; want to work to build a world-class managed service organization—read on.

In this role, you will have the opportunity to:

  • Undertake all aspects of contract evaluation and governance
  • Monitor sub-contractor contract compliance to detailed Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
  • Draft standard contract documents such as non-disclosure agreements, change control documents, Framework schedules, etc. as and when required
  • Provide an excellent customer experience, being knowledgeable about your job, having pride in yourself and your abilities, and giving the customer your best to create loyalty and stand out among the rest
  • Manage performance and financial statistics for both Beckman Coulter and sub-contractors and investigate all opportunities to control and drive down costs, whilst pursing continual improvements in performance.

The essential requirements of the job include:

  • Knowledge of Managed Services in a diagnostic marketplace with managed service account management experience and experience delivering and monitoring contract performance / compliance
  • Excellent customer service, business management techniques and negotiation skills with negotiation principles experience
  • Experience working in a team handling complex projects with management of multiple stakeholders with varying agendas
  • Outstanding planning and organisational skills with evidence of creation and execution of successful strategic plans within diagnostics or medical sector
  • An understanding of public procurement and supplier management in a laboratory setting.
  • Excellent computer skills (Word, Excel)
  • Must reside within commutable distance to London and hold Full Driving License.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.

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