Customer Service Advisor Working From Home

1 week ago


Liverpool, United Kingdom BA-Hired Full time

**Customer Service Advisor Working From Home (Fully Remote)**
- Initially 12 months, with a view to extension and opportunity for a permanent role
- Hours: 37.5 hours per week, Mon-Sat, shifts across 08:00 - 18:00 weekdays, 09:00 - 17:00 Saturdays (Saturdays will be 1 in 2 and lieu days will be given when working Saturdays).
- Remote / Working from home
- £14 per hour

**The role of remote / work from home Customer Service Advisor**:

- Delivering an outstanding service to our customers on every call and helping as many customers as you can.
- Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
- Helping to keep the customers and the bank safe
- Solving problems and escalating issues when necessary
- Sharing best practice with colleagues, utilising our internal procedures
- Delivering on customer requests, following our processes to safely complete key updates

**The ideal Customer Service Advisor**:

- Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society
- An ability to build strong relationships and influence colleagues at all levels
- The confidence to share ideas and embrace new ways of working and a desire to learn new skills
- Strong decision making and the confidence to speak up
- Excellent communication, empathy and listening skills
- Strong teamwork with a high level of motivation



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