Reprographics Senior Operator

6 months ago

London, United Kingdom Wlliams Lea Full time

Senior Reprographics Operator

**Salary**: £30,000 per annum plus 15% shift allowance (£34,500 total)

Location: London, EC2M 2QS

Contract: Full time, Permanent

Work model: Onsite

Shifts: 37.5 hours per week, flexible/rotating shifts between 07:00 and 22:00 - Monday to Friday

We are seeking a Senior Reprographics Operator to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.

Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide.

Purpose of role

The Senior Operator is responsible for delivering a first-class experience to our clients within the reprographics facilities.

The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role supports the Team Leader in managing the management workflow.

Key responsibilities
- To produce high quality documents to client specifications using high speed reprographic and finishing equipment.
- Monitoring/replenishing consumables for printers, calibrating machines
- Reporting issues as per procedure and escalating issues to Team leader
- Scanning of hard copy mail/files into PDF format using high speed scanners
- Booking outbound couriers when required after the service desk has closed
- Take ownership and cover Team Leader’s absence
- Ensure work is correctly prioritised and deadlines are met
- Provide excellent customer service
- Producing accurate work tickets through workflow tool or manual recording spreadsheet
- Support colleagues and work as a team in order to achieve the best results for clients
- To ensure all work is the highest standard by ensuring quality checking is actioned on all documents
- To accurately complete daily administration, ensuring that all components utilised during production are recorded in quantity and description
- Ensuring work is competed in a timely fashion and of the highest quality
- Full understanding of workflow processes and procedures
- Support colleagues and work as a team in order to achieve the best results for clients
- Undertake additional duties as requested by management.
- Take responsibility for meeting targets
- Develop positive and professional relationships with customers.
- Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible.
- Develop an understanding of the customer’s business and ensure that Williams Lea delivers a service in line with their objectives
- Advising where appropriate on the best method of product and cost saving
- Develop positive and professional relationships with our clients.
- Create and maintain highest levels of client confidence by providing a flexible and responsive service, exceeding expectations where possible.
- Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management.
- Advising where appropriate on the best method of production
- To ensure all possible deadlines are achieved and managed in accordance with our client’s service level agreement (SLA)
- To assist with incoming Reprographics telephone calls. Endeavouring to answer all calls within three rings
- Ensure that wastage is kept to a minimum. Highlighting to the Team Leader any arising issues that may have influence on production quality, including copy quality and procedural developments To ensure the Reprographics area is kept clean and tidy at all times.
- Ensure that Health and Safety policy is adhered to at all times
- Ensure IT policies and adhered to at all times
- Escalate and manage IT issues should they occur

Key Requirements
- Reprographics experience essential.
- Have previous experience within reprographics customer facing environment.
- Excellent attention to detail skills is a must.
- Knowledgeable about routine maintenance and upkeep of equipment preferable.
- Client focused approach to provide our high standard of service required.
- Ability to work alone or collaboratively daily as part of a wider team.
- Able to keep calm under pressure
- Excellent communication skills with confidence to deal with clients at all levels
- Able to make logical decisions, considering all relevant information and alternative solutions
- Must take ownership for tasks and problems and personal development
- Must be able to show a professional and presentable image at all times
- To be Self-motivated, enthusiastic, with a friendly and open manner

REWARDS & BENEFITS

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, in

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