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Fleet Assistant

4 months ago

London, United Kingdom THE OUT Full time

Forget queues, added expenses, or trips before the trip. Think first-class cars and door-to-door service by Jaguar Land Rover.

You book. We deliver and collect. No check-in counters and everything is included in one price. This is what car rental should be.

You, a road trip, and the car you actually wanted to drive.

Powered by Jaguar Land Rover, THE OUT provides next-level car rental service. Car rental as it should be. Our 4.8/5 Trustpilot score demonstrates the strength of the service. Offering a unique and ever-changing fleet of cars from the iconic Defender and Range Rover to the all-electric Jaguar I-PACE and convertible F-Type.

**About the role**

**Fleet Assistant**

As THE OUT grows, so does our fleet and operational teams in London. We are looking for people who want to be part of a fast growing start up, working with premium cars and helping to improve, and scale operations at THE OUT.

Each car being in pristine condition before delivery is a core element of our service. As a Fleet Assistant we want you to do more than complete repetitive tasks. We want you to take ownership and proactively help manage our fleet and drivers. Cars leaving our car park on-time, in perfect condition and fitted with the right extras is the bare minimum.

You’ll be fully trained to ensure that you’re comfortable with the expected service levels. That way you are ready to go above and beyond and deliver a level of service that reflects our brand.

**Key tasks and responsibilities**
- Ensure cars are in immaculate condition
- Provide an excellent quality service to all our customers
- Support on-time delivery and collection of cars
- Cleaning vehicle interiors and exteriors in compliance with all company standards
- Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations
- Perform inspections and keep complete, accurate records of the vehicle’s condition
- Move and park vehicles, deliver vehicles to correct locations
- Manage inventory and reorder supplies
- Collaborate with internal teams to deliver operational priorities in line with overall business goal

**Requirements**:

- Is passionate and knowledgeable about cars
- Has a passion to provide exceptional customer service with the confidence to lead from the front
- Is a natural team player - always reliable, displaying genuine commitment to the business, communicates openly and with confidence, respects others
- Has excellent organisational skills to cope with a fast-changing environment and multiple concurrent tasks
- Has energy, positivity, and confidence even in dealing with difficult situations and conversations
- Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods
- Ownership of a clean GB or EU driving licence held for a minimum of 24 months
- Is flexible to work shifts including weekends and Bank Holidays

What we offer
- Annual performance bonus scheme
- 25 days holiday plus bank holidays
- Enrolment into Company Pension Scheme
- Employee discount on rentals
- Potential to grow inside a fast-paced start-up environment
- A day off for your birthday

As this role involves more than ‘just’ working with nice cars, we are looking for people with positive, customer friendly attitudes. Individuals who go above and beyond what they’re asked.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Gym membership
- Referral programme
- Sick pay

Schedule:

- 10 hour shift

Supplemental pay types:

- Performance bonus

Work Location: In person