Customer Service Advisor

6 months ago

Belfast, United Kingdom SSE Full time

**Base Location**: Belfast (Hybrid working pattern - currently 2 days per week in the office)

**Salary**: from £22,100 depending on skills and experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**: Permanent | Full Time | Flexible First

**What is the Role?**

At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre is open from 08:30 - 18:00, Monday to Thursday and 08:30 - 16:30 on a Friday, so there’s no weekend work at all

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. When in the office, you’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

Working in one of our Customer Service teams, in this role you will:

- Answer general enquiry calls from our customers who will have a diverse range of questions and needs
- Follow communication procedures, guidelines and policies
- Meet personal / customer service team targets and contact centre KPI's
- Be the voice of SSE Airtricity and an ambassador for our brand
- Work on multiple systems at once in a very fast paced environment

**What do I need?**

To be considered for this role, we would love you to have:

- A passion for excellent customer service
- Analytical and reconciliation skills
- Effective communication skills
- A confident, resilient and articulate nature
- The ability to navigate multiple systems

**About our Business**

SSE is a multinational energy company listed on the FTSE 100, with a vision “**to be a leading energy company in a net zero world**”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands **SSE Airtricity (Ireland) & SSE Energy Solutions (GB).**

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

**Help us power change.**

**What’s in it for you?**

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

LI-AE1

LI-AIR

LI-Hybrid

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Respond to customer inquiries and resolve issues in...

  • Customer Service Assistant

    6 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Call Centre Customer Sales Advisor

    6 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom HR GO Recruitment Full time

    **Job Tittle**:Customer Service Advisor - **Location**:Belfast - **Salary/Hourly Rate**: £23,500 - **Job Type**:Permanent - **Working hours/days**: Monday to Friday 9am-5pm - option of Hybrid model after passing probation HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies...

  • Parts Advisor

    3 weeks ago

    Belfast, United Kingdom Customer Labs Full time

    Job Summary:Customer Labs seeks a skilled Parts Advisor to work in their fleet maintenance team. The ideal candidate will have experience working in a commercial vehicle dealership and possess a good working knowledge of MS Office and ideally ADP/Kerridge.Key Responsibilities:• Pre-picking parts and accessories to ensure smooth flow of jobs through the...

  • Call Centre Advisor

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors. **Responsibilities**: - Answer incoming calls and respond to...

  • Customer Sales Assistant

    5 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Service Advisor

    6 days ago

    Belfast, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service AdvisorLocation: BournemouthSalary/Hourly Rate: £24,000Job Type: PermanentWorking hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company...

  • Customer Service Advisor

    2 weeks ago

    Belfast, United Kingdom CV-Library Full time

    Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: £24,000 Job Type: Permanent Working hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom GLL Full time

    **Full time Concierge (39 hours)** **Location**; **Lisnasharragh Leisure Centre** **Salary**; **Up to £22,164.61** per annum** GLL is looking for a Customer Service Advisor at Lisnasharragh Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom GLL Full time

    Customer Service Advisor Olympia Leisure Centre & Spa £22,164.61 pro rata GLL is looking for a Customer Service Advisor at Olympia Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor,...

  • Customer Service Executive

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Answer incoming calls and respond...

  • Customer Service Assistant

    5 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and innovative company committed to delivering exceptional products/services and ensuring customer satisfaction. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. **Responsibilities**: - Provide exceptional customer service by addressing inquiries and resolving...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Shankill Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting Customer Service Advisors on behalf of Lloyds Banking Group in Belfast to join their New Business Team. **The Position**: The core purpose of the role is to achieve the Groups overall principle of ‘help me own a home’. **Key Accountabilities**: Building relationships with brokers whist having the...

  • Customer Service Advisor

    5 months ago

    Belfast, United Kingdom Relay Group Limited Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Duties**: - Provide exceptional customer service to clients via various...

  • Customer Service Advisor

    3 days ago

    Belfast, United Kingdom CV-Library Full time

    Job Advert: Customer Service Advisor Financial Services Take the next step in your Customer Service career with a role in Financial Services! Location: Belfast City Centre, close to major transport links. Salary: £24,960 per annum + £500 bonus after 6 months. Hours: · Rotational Shift pattern. You will work 40 hrs per week...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Communications and Solutions Partners Group Full time

    We are currently seeking a passionate and customer-focused individual to join us as a Customer Sales Advisor. If you are enthusiastic about sales, enjoy interacting with customers, and thrive in a dynamic environment, we want to hear from you! **Duties**: - Provide exceptional customer service to clients in person - Engage with customers to understand...