Customer Support Collections Advisor

3 weeks ago

Newcastle upon Tyne, United Kingdom One Utility Bill Full time

**Customer Support Collections Advisor**
**Fixed Term Contract **|** **£21,674**
1st September 2023 - 31st January 2024

10am - 6pm (Monday - Friday)

**A little bit about us**

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a great place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

Our people scored us a whopping **9.3 out of 10 **for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.

**We need someone**:
Cool, calm and collected, even when things are hectic

Great at handling complaints from frustrated or confused customers

Great listening and communication skills
- ️ Resiliance and ability to work towards and exeed targets

**What you’ll be doing**
You’ll be in our busy Customer Support team helping to navigate our customers journey and bring people back to financial health. Taking ownership of a portfolio of customers with overdue debit balance, making 50-80 calls per day, with collection goals and targets in place. Obtaining payment, resolving queries/disputes and where appropriate agreeing to a payment in a timely and satisfactory manor.

**What you’ll get from us**

Firstly, the big one, you can expect a basic salary of £21,674 (pro-rata’d to reflect the length of your fixed-term contract - this works out at roughly £10.42 per hour).
You’ll get 25 paid holidays (also, pro-rata’d) with bank holidays on top

You’ll receive (and be paid for) all of the right training to help build your product knowledge and confidence when speaking to customers on the phone.

Our brand new shiny employee benefits platform, Magpie, will be yours to use from day one.

Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for Newcastle West End Foodbank and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats

**What happens next?**

You'll work 10am until 6pm, Monday to Friday from our office in Ouseburn, NCL. There is no remote option for this role.

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