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Collections Advisor

4 months ago


Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

**Customer Collections Advisor**

**Newcastle Upon Tyne**

**Starting salary of £20,500**

**Increasing base salary to £21,500 after 6 months**

**Additional bonus potential (£500) per month**

**40 hours per week between 8am-8pm Mon-Fri, 9am-2pm Sat**

**Benefits of joining our team**
- Fantastic **earning potential**, paid **fortnightly**:

- Strong **career development opportunities**:

- In depth, **fully paid classroom** training
- **28 days**holiday allowance
- Substantial discounts with our partners

**What will the role involve**
- Dealing with both **outbound & inbound**calls from customers who are in debt
- Working through a **set data list**, ensuring all calls get made within a set time frame
- Understanding **root cause behind** debt, implementing payment plans to recover debt as quickly & sustainably as possible.
- Attempting to **recover the debt owed** either in full or partially
- Following a scripted conversation to ensure company processes are followed accurately
- Updating account profiles on our **in-house systems**:

- Maintaining a **professional**image for ourselves and our clients

**What skills will you need**
- A resilient nature and determination to achieve **goals and targets**:

- Effective **problem solver**:

- Strong verbal & written communication skills
- Ability to navigate complex computer**systems**:

- A keen **attention to detail**& **proactive**approach to **solving problems**

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