Customer Claims Advisor
3 weeks ago
Our client is a leading brand within their sector, committed to their customers.
We are pleased to be working in partnership with them to secure strong customer service professionals to join their team.
If you have a passion for assisting customers during challenging times and possess strong analytical skills, we want to hear from you
As a Customer Claims Advisor, you will be a crucial part of the company's commitment to providing exceptional service to stakeholders. Your role will involve managing and facilitating the claims process with a focus on compassion, accuracy, and efficiency.
You will review and assess claims in accordance with company policies and procedures, ensuringtimely and accurate processing of claims documentation.
Striving to provide empathetic and professional support to individuals during the process, addressing any concerns with sensitivity and understanding.
To be shortlisted, you will be able to demonstrate:
- Proven experience in Customer Service within an OFFICE BASED environment
- Previous experience of working within a regulated environment is highly beneficial
- Strong interpersonal and communication skills.
- Empathy and ability to handle sensitive and emotional situations with professionalism.
- Detail-oriented with excellent organizational and time-management skills
- Analytical mindset with the ability to make sound judgments.
- Proficient in using relevant computer software.
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