Customer Service Advisor

1 month ago

Peterborough, United Kingdom Activate Group Limited Full time

**Job title: Customer Service Advisor**

**Department: Sopp&Sopp**

**Location: Peterborough or Halifax**

**Hours: 37.5hrs/week, night shift, 8pm - 8am.**

**Salary: starting £23,400 + night shift allowance**

**We're looking for a Customer Service Advisor to be part of our success story.**

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.**
**Great career development opportunities - grow with us.**

**About the role**

To manage vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded

**Key responsibilities**
- Making and receiving outbound calls to and from customers, clients, 3rd parties and repairers
- Manage queries end to end from first contact to resolution, only escalating where necessary
- Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
- Manage own workload, prioritising each day and ensuring all tasks are complete
- Provide accurate updates to team managers and customers as required
- Ensure that all SLA's are met and exceeded

**Skills and experience**
- Excellent customer service skills
- Ability to handle a high volume of calls daily
- Excellent written and verbal communication skills
- Able to manage own time and workload
- Experience of working in a target driven environment desirable
- Experience within the insurance and claims industry desirable

**Benefits**
- Opportunity to work from home following training and competence in the role
- Quarterly bonus
- 33 days holiday (including bank holidays)
- Personal health cash plan - claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Amazing Christmas & Summer parties
- Free breakfasts and fruit
- Birthday surprise for everybody

**What you can expect from us**

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary

**A bit about us**

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
**Purpose**:Make someone's bad day better

**Values**:

- Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better - Be bold. Challenge the norm - make small improvements often.
- Win together - Be a team-player. Win together, learn together, respect each other.

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