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Customer Service Advisor

3 months ago

Peterborough, United Kingdom Reed Remote Work Freelance Full time
Customer Service Advisor (Fixed Term Contract) 
  • Job Type: Fixed term contract of 6 Months 
  • Location: Peterborough
  • Salary: £24,095

We are seeking a Customer Service Advisor to deliver exceptional customer service. This role involves handling both inbound and outbound calls, efficiently and friendly, ensuring first-time resolution and meeting KPIs and SLAs. The ideal candidate will be a role model within the team, consistently performing against target, maintaining high service standards, and ensuring good customer outcomes from a compliance and regulatory perspective.

Day to Day of the role:
  • Answer customer queries, make changes to policies, handle payments, raise claims, and support the overall administration of customer policies.
  • Maintain up-to-date product knowledge and regulatory learnings to stay informed on business updates, services, and products.
  • Provide top-tier customer service with the aim of retaining business and enhancing profitability.
  • Keep customers informed on the progress of their requests by coordinating with the Admin Team and issuing appropriate correspondence.
  • Identify and implement opportunities for process and customer experience improvements.
  • Conduct welcome calls with customers who have taken out a policy through one of our brands.
  • Adhere to company policies and procedures.
  • Upsell products and services to ensure customers have appropriate life insurance coverage that meets their needs.
Required Skills & Qualifications:
  • Excellent communication skills and attention to detail.
  • Ability to remain calm and polite with unsatisfied customers.
  • Skilled in managing and prioritising complex tasks and using multiple systems efficiently in a fast-paced environment.
  • Proficient verbal and written skills, including varied communication channels and methods.
  • Experience in customer service.
  • Familiarity with a policy administration system and knowledge of workflow.
  • Good knowledge of Microsoft Office systems, including Word and Excel.
Benefits:
  • Competitive salary of £24,095
  • 25 Days Holiday plus bank holidays.
  • Healthcare, life assurance, and pension contributions.
  • Training, team building, and management development programmes.
  • Three paid days a year to volunteer at a local charity of your choice.

To apply for the Life Consultant position, please submit your CV.