Customer Service Advisor

1 week ago


Peterborough, United Kingdom Adecco Full time

Adecco are looking for a customer service advisor to join a fast-growing utilities company in Peterborough City Centre. This role is suitable for someone with excellent customer service skills who is comfortable speaking to customers over the phone.

This job role includes two shift patterns: 9am to 5:30pm and 12pm to 8:30pm. You will be required to work both shifts on a weekly rotating basis. Please also note that to provide a fully accessible service, a night shift is being introduced by the end of the year.

You will be responsible for answering and resolving customer queries and some of your main responsibilities will include:

- Provide excellent customer service to customers in answering and resolving their enquiries in a courteous, efficient, and timely manner to ensure first contact resolution.
- Proactively review customer accounts when they call, to identify and resolve any future problems before they arise.
- Ensure complaints are treated seriously and ensure complaints procedures are followed.
- Empathise with the customer where appropriate and ensure the customer always feels valued, treated fairly and properly informed.

In return for the above responsibilities, you will be offered the below benefits:

- Customer Service Advisor Incentive Plan (up to £1000 extra payable per year based on specific targets)
- 20 days annual leave (rising to 25 with length of service) + Bank Holidays
- Newly refurbished free access to gym and boot camp classes
- Two additional paid days off for volunteering purposes
- Employee online Wellbeing Centre + free Employee Assistance Programme

Interviews are being held now so if you are interested in the job or know anyone who might be and would like more information on the role and business, please contact Joanna Warner at Adecco Peterborough asap

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Joanna Warner



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