Senior Claims Handler
6 months ago
My client is seeking a customer focused Senior Claims Advisor to join their established team based in Peterborough on a full-time permanent basis.
You will be working with an experienced customer service team in a non-contact centre style environment where personal service is a consistently delivered to a growing customer base
**SALARY: £26,000**
**MONDAY TO FRIDAY**
**LOCATION: PETERBOROUGH**
**Key Responsibilities**:
- Listening to and understanding customer needs
- Developing a good relationship with all clients by providing a personal service
- Undertaking regular contact calls to meet client requirements
- Recording all call logs accurately on the database relating to client conversations
- Managing own workflow in a timely manner
- Ensuring copies of all documents and letter are sent out to clients
- Excellent communication skills both written and verbal
- Experience with customer calls and claims (Desirable)
- Exposure to working in insurance (Essential)
- Well organised
- Ability to work independently
- Minimum of 2 years experience in customer service roles
**Benefits**:
- Access to Pension Scheme
- Sick Pay Scheme and Attendance Bonus
- Monthly Employee Rewards Scheme
- Free parking
- Commitment to Employee Learning and Development
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