Customer Team Handler

3 months ago

Peterborough, United Kingdom Activate Group Limited Full time

**Job title**:Customer Team Handler**

**Department**:Sopp+Sopp**

**Location**:Peterborough**

**Hours**:37.5 hours per week, hybrid working available**

**Salary**:£24,000, rising to £25,200 post probation**

**We're looking for a Customer Team Handler to be part of our success story.**

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.**
**Great career development opportunities - grow with us.**

**About the role**

To manage vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded.

**Key responsibilities**
- Making and receiving outbound calls to and from customers, clients, 3rd parties and repairers
- Manage queries end to end from first contact to resolution, only escalating where necessary
- Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
- Manage own workload, prioritising each day and ensuring all tasks are complete
- Provide accurate updates to team managers and customers as required
- Ensure that all SLA's are met and exceeded

**Skills and experience**
- Excellent customer service skills
- Ability to handle a high volume of calls daily
- Excellent written and verbal communication skills
- Able to manage own time and workload
- Experience of working in a target driven environment desirable
- Experience within the insurance and claims industry desirable

**Benefits**
- Hybrid working
- 33 days holiday (including bank holidays)
- Personal health cash plan - claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Amazing Christmas & Summer parties
- Free breakfasts and fruit
- Birthday surprise for everybody

**What you can expect from us**

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary

**A bit about us**

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:
**Purpose**:Make someone's bad day better

**Values**:

- Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better - Be bold. Challenge the norm - make small improvements often.
- Win together - Be a team-player. Win together, learn together, respect each other.

  • Customer Service

    3 months ago

    Peterborough, Cambridgeshire, United Kingdom Diligenta Full time €25,000

    Complaint Handler - Peterborough Complaint Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With...

  • Customer Service

    3 months ago

    Peterborough, Cambridgeshire, United Kingdom Diligenta Full time €25,000

    Complaint Handler - Peterborough Complaint Handler Monday to Friday, Flexible between, 8am - 6pm Lynch Wood, Peterborough, PE2 6FY Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With...

  • Complaints Handler

    3 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

  • Complaints Handler

    3 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler** Starting at £25,000 per year** **Monday to Friday, Flexible between, 8am**: - **6pm** **37.5 hours per week** **Lynch Wood, Peterborough, PE2 6FY** **Summary of the role**: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every...

  • Driver - Handler

    1 month ago

    Peterborough, Peterborough, United Kingdom Manpower RPO - Babcock Full time

    Job Title: Driver - HandlerLocation: Wittering, PeterboroughCompensation: £27,725.26 Role Type: Full time / PermanentRole ID: SF58805 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Driver - Handler at our RAF Wittering site.The roleAs a Driver / Handler, you'll have a role that's out of...

  • Complaints Handler

    3 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...

  • Complaints Handler

    3 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, Flexible hours between, 8am and 6pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be...

  • Complaints Handler

    3 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Complaints Handler - Peterborough**: **Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every...

  • Complaints Handler

    3 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved...

  • Complaints Handler

    3 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Complaints Handler - Peterborough** Starting at £25,000 per year** **Monday to Friday, 9am-5pm, 37.5 hours per week** **Lynch Wood, Peterborough, **PE2 6FY** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be...

  • Case Handler/ Trainee Case Handler

    1 month ago

    Peterborough, Cambridgeshire, United Kingdom Diligenta Full time

    Trainee Complaint Handler Starting at £23,400, rising to £25,000 upon completion of training. Join Diligenta's 12-week complaints handler training program! Monday to Friday 8am - 6pm, 37.Diligenta is excited to launch a new training program designed for individuals with strong customer service experience who are looking to advance their careers...

  • Claims Handler

    3 months ago

    Peterborough, United Kingdom Activate Group Limited Full time

    **Job title**:Claims Handler **Department**:Sopp+Sopp **Location**:Peterborough **Hours**:37.5 hours per week **Salary**:Competitive **We're looking for a Claims Handler to be part of our success story.** **Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.** **Great career development opportunities - grow with...

  • Complaints Handler

    3 months ago

    Peterborough, United Kingdom Resource Management ltd Full time

    Complaints HandlerStarting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or...

  • Complaint Handler

    3 months ago

    Peterborough, United Kingdom Hometree Full time

    **About Hometree**: **Hometree exists to accelerate the transition to net zero homes.** Hometree is a residential energy services company paving the way for a brighter future by making renewable energy in the home more affordable and accessible for millions of people. We started our journey in the home cover market, helping customers keep their homes warm...

  • Call Handler

    3 months ago

    Peterborough, United Kingdom Fabb Furniture Full time

    **The Company** We are a fast-growing independent furniture retailer with 150 years’ experience and over 20 sensational stores spread across the UK. With a heritage of manufacturing and supplying furniture, we are rapidly gaining market share and a reputation for being a leading industry expert. We are on the lookout for a Call Handler to join our...

  • Foh Call Handler

    2 months ago

    Peterborough, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    We are currently recruiting for a call handler to work within our neighbourhood team based at Peterborough Admin Hub, 2 Phorpres CloseCygnet Park, Hampton

  • Technical Claims Handler

    3 months ago

    Peterborough, United Kingdom Activate Group Limited Full time

    **Job title: Technical Claims Handler** **Department: BT Team - Sopp & Sopp** **Location: Halifax or Peterborough (Hybrid working available)** **Hours: 37.5hrs/week** **We're looking for a Technical Claims Handler to be part of our success story.** **Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.** **Great career...

  • Technical Claims Handler

    3 months ago

    Peterborough, United Kingdom Activate Group Limited Full time

    **Job title**:Technical Claims Handler **Department**:Commercial Team, Sopp+Sopp **Location**:Peterborough **Hours**:37.5 hours per week. Hybrid 2 days per week in the office. **Salary**:£24,000, plus bonus. **We're looking for a Technical Claims Handler to be part of our success story.** **Listed in the 2022 Sunday Times 100: Britain's...

  • Complaints Handler

    3 months ago

    Peterborough, United Kingdom Diligenta Full time

    **Salary**: From £23400-£25000 **Starting at £23,400, rising to £25,000 upon completion of training.**: **Join Diligenta's 12-week complaints handler training program!** **Monday to Friday **8am** **-** **6pm, 37.5 hours per week** Diligenta is excited to launch a new training program designed for individuals with **strong customer service...

  • Technical Claims Handler

    3 days ago

    Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

    About the RoleWe are seeking a highly skilled Technical Claims Handler to join our team at Activate Group Limited. As a Technical Claims Handler, you will be responsible for handling customer inquiries and resolving claims in a timely and efficient manner.Key ResponsibilitiesManage customer relationships and resolve claims in accordance with company policies...