Customer Handover Specialist

3 months ago

Edinburgh, United Kingdom Peter Vardy Full time

**Customer Handover Specialist - BMW Edinburgh**
**£23,841 + Bonus + Benefits**
**Driving License Essential**
**44 Hours - Shifts across Monday to Saturday 5-day week**

Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

We have an exciting opportunity for a Handover Specialist to join our prestige BMW dealership in Edinburgh. The role of the Handover Specialist is to provide a courteous, professional and friendly service to our guests, ensuring complete guest satisfaction from the point of the sale being concluded to the professional handover of the vehicle.

**Handover Specialist Duties**
- Ensure all Guests are met at point of sale and their delivery date expectation is met correctly.
- Ensure accuracy of all deal files including signatures, funding, deposit, paperwork and Authorised Manager signature
- Resolve any outstanding paperwork issues prior to submitting the deal file to Line Manager
- Ensure that the Guest is informed on a regular basis of the progression of their new vehicle
- Exceeds PV & manufacturers national average CSI score, by ensuring Guest Satisfaction is always 10 out of 10.
- Ensure all vehicles are paid out prior to handover
- Ensure a final inspection of all vehicles is carried out prior to Guest Handover, a minimum of 2 hours prior to delivery
- Ensure all part exchange documents, book pack and spare key is obtained from the Guest prior to handover of new vehicle.
- Ensure Final Demands & Needs is completed at point of Handover and is FCA compliant, ensuring any up-sell opportunities are optimised.

**What we are looking for**

The role will suit someone who has experienced working in a fast paced, face to face customer service role. Full training will be provided.
- Full UK Driving License
- Exceptional customer service skills
- Competent using computer and good level of administration skills
- Highly organised and be able to multitask
- Professional, courteous and approachable
- Team player but ability to work on own initiative

**Your Net Better offFinancial Wellbeing**
- Best pay scheme for best performance
- PV Cares - Employee discounts and Lease car options
- High Flyers incentives
- 30 days holiday

**Mental Wellbeing**
- Mental Health MOT’s
- Dedicated In house counselling team.
- Mental Health First Aid Training (Manager)
- Life Assurance
- Flexible working

**Physical Wellbeing**
- Covid health and safety measures
- Access to PV Wellness and Fitness App
- Vardy Vacation Programme
- Cycle Scheme

**Spiritual Wellbeing**
- Company Chaplin support
- Giving back programme
- Mentor Programme
- Colleague Events - Family events, Children’s Christmas party, V in the Barn, The Ball

**If you would love to be part of our Peter Vardy family, please APPLY now with an up to date copy of your CV.**

**Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you**

**Salary**: £23,841.00 per year

Schedule:

- Day shift

Work Location: In person

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