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Customer Service Representative

2 months ago

Edinburgh, United Kingdom Arnold Clark. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our Click & Collect team, you will play a vital role in delivering an exceptional customer experience, ensuring our customers have a memorable and enjoyable experience when collecting or selling their vehicle.

Key Responsibilities
  • Complete the handover and purchase of vehicles for our Click & Collect service, ensuring a smooth and efficient process for our customers.
  • Prepare handovers for the day ahead, ensuring all necessary documentation is in place.
  • Arrange all documentation prior to handover, ensuring the process goes smoothly for customers.
  • Encourage customers to share their experiences with our brand, promoting positive word-of-mouth and online reviews.
  • Help customers familiarize themselves with their new vehicle, providing relevant information and support.
  • Assist customers in selling their vehicle through our Sell Your Car service, providing expert guidance and support.
  • Stay up-to-date with the latest vehicles and manufacturers, ensuring you can provide accurate and informed advice to customers.
  • Provide exceptional customer service, responding to customer queries and concerns in a timely and professional manner.
Requirements
  • Full UK driving license.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently, with a high level of autonomy and initiative.
  • Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer

As a Customer Service Executive with Arnold Clark, you will benefit from:

  • Excellent training and development opportunities, helping you to grow and succeed in your career.
  • A competitive salary and performance-related bonus scheme.
  • A comprehensive benefits package, including private health care and life assurance.
  • Generous employee discounts and rewards.
  • A supportive and inclusive work environment, with opportunities to develop your skills and expertise.