Customer Service Representative
5 months ago
**Job Details**:
Receives and places customer service telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Resolves customer complaints; managing database records; drafting status reports on customer service issues.
**What are we looking for in our Customer Service Advisors?**
- Support to customers, calling us with enquiries and requests about their loan account.
- Sociable, helpful and eager to provide excellent customer service to customers.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate
- Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
- A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
- And through all this achieve core Key Performance Indicators
**Work Environment**
Our working hours are between 8am and 10pm, Monday to Sunday - we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.
**Job Type**: Temporary contract
**Experience**:
- customer service: 3 years (preferred)
Work authorisation:
- United Kingdom (preferred)
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