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Housing Support Officer

4 months ago

Eastbourne, United Kingdom Niche CBS Ltd Full time

We are seeking an experienced Housing Support Officer to support some of our 74 single people living in their own self-contained flat in Eastbourne. This is not a floating support role as the Housing Support is offered in-house and work is from a central office with 5 other full time Housing Support Officer/Managers.

We are seeking people who have experience of supporting people facing various challenges within a safeguarding framework and with a proven ability to manage a caseload of clients with various support needs.

**A successful applicant will have the ability to**:

- Be both compassionate and yet able to keep professional boundaries
- Adhere to deadlines
- Diligently report all support and the rationale behind decision making
- Be innovative and creative to ensure our client group have the best possible opportunity to grow and develop skills to potentially move on into mainstream housing in the future.
- Have appropriate IT skills to record the support provided.
- Be comfortable with the receipt of client payments of service charge recording them both accurately and on time.
- Good local connections and a healthy working relationship with local external agencies, who refer clients into our service and support them when they are with us.
- Show experience of interviewing potential clients and being able to assess whether what we can offer will be viable and supporting for that potential client.
- Start each new occupancy agreement with the correct paperwork signed with copies supplied to both the client and the local authority on the start day.
- Have several years direct experience in Supported Housing.

No day will be the same. Thinking on your feet and being able to prioritise within a busy day with various calls upon your time and attention are both crucial skills.

**What we offer**:
Monday to Friday (8 - hour shift) within core times of 8.00am - 6.00pm. No weekend working, but a rota for emergency on-call duties - screened by an external 24/7 call agency.

Excellent facilities, a good working environment, and support and guidance from the executive Directors both in person and at any time at the end of a phone. Standard industry holiday entitlement/TOIL and a confidential Employee Assistance Program. The roles also has all the benefits provided with a small team and short chain of command and the opportunity to put your own seal of excellence into a high-quality housing service.

**Job Types**: Full-time, Permanent

**Salary**: From £26,000.00 per year upwards depending on experience and skill set

**Benefits**:

- Free parking, continuous professional development, membership of Health Assured EAP - employee assistance programme.

Schedule:

- 8-hour shift
- Monday to Friday
- We are happy to consider a 4-day week on pro rata pay

**Job Types**: Full-time, Permanent

**Salary**: From £26,000.00 per year

**Benefits**:

- Flexitime
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location

Expected start date: 16/01/2023