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Operational Support Officer

2 months ago

Eastbourne, East Sussex, United Kingdom Southern Housing Full time
Job Description

About the Role

We are seeking a highly motivated and dedicated individual to join our Operational Support department as an Operational Support Officer. As a key member of our team, you will be responsible for delivering high-quality support services to our Operations and Customer Transactions Directorates.

Key Responsibilities

  • Provide administrative support services that are customer-centric and efficient.
  • Support our wider teams collaboratively to achieve business objectives.
  • Develop and maintain effective relationships with internal stakeholders.
  • Contribute to the development and implementation of process improvements.
  • Participate in training and development opportunities to enhance skills and knowledge.

Requirements

  • A proven track record of delivering a successful customer-focused service.
  • An excellent understanding of process and administrative procedures.
  • Excellent customer service and communication skills.
  • A strong desire to support other teams and deliver a one-team approach.
  • Good listening skills with the ability to effectively apply knowledge gained.
  • A strong belief in customer satisfaction and business benefit-driven solutions.

About Us

Southern Housing is a leading housing provider in the UK, with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands. We are committed to providing safe, secure, and affordable homes for our residents. As a member of our team, you will have the opportunity to make a difference every day and contribute to our mission of delivering exceptional customer service.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The opportunity to work with a diverse and inclusive team.
  • A chance to make a real difference in the lives of our residents.