Customer Service Advisor

6 months ago

Newry, United Kingdom Reed In Partnership Full time

Are you looking for a rewarding role that makes a difference and helps others?

**Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?**

Then consider the role of **Participation Engagement Officer** at **Reed in Partnership**

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.

**This role is being offered as a 9 month fixed term contract initially.**

**What is the role about?**

The Participant Engagement Officer is the first port of call for all participants that are referred to the Restart scheme with Reed in Partnership. The primary purpose of the role is to make the first contact with referred participants and gather the relevant information to ensure we can assist jobseekers as quickly and effectively as possible, to move them closer to being back in gainful employment. Our participants are the focus of a programme like this, as such providing them with the best possible service is at the core of the Participant Engagement Officer role.

Just some of your day-to-day responsibilities will include
- Making contact with jobseekers, to explain the scheme and obtain information from them to help us to help them
- Booking jobseekers in with Employment Advisers for one-to-one meetings
- Engaging with Job Centre work coaches and assisting in the referral process
- Responding to expressions of interest
- Checking in with participants once they have commenced work through the scheme to offer advice and support
- Provide an excellent and engaging experience for all participants

What’s in it for you?

Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to a wide range of Reed in Partnership benefits, which include:

- 25 days annual leave (pro-rata for part time)
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Plus much more that can be found Here

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

To be successful in this role, we are looking for someone with

**Required Skills and Experience**:

- Experience working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
- Experience of working in a target driven environment
- Technical skills include strong administration skills, good computer/technology skills, basic numeracy skills and good written communication/record keeping skills.
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification)._**If you do not possess this level of qualification you will be required to achieve a Level 2 in a Literacy Assessment conducted at interview stage.**_

**Desirable Skills and Experience**:

- Experience of having worked in a telephone based customer service or Call Centre Experience
- Experience of working in a fast paced environment.
- Previous experience of a working in a similar role in Welfare to Work or publicly funded services

Diversity and Inclusion

**Job Types**: Full-time, Fixed term contract

Pay: £22,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: RINP08060

  • Customer Service Advisor/Administrator

    2 months ago

    Newry, United Kingdom Black Fox Solutions Full time £23,000 - £27,000

    Customer Service AdvisorNewry£23-27k (DOE)I am delighted to be working with a leading commercial vehicles company, who due to expansion, are looking for a Customer Servicer Advisor person to join them on a permanent basis!Working Hours: 8.30-5pm (training period)                           9.00-5.30pm (after training)                 ...

  • Customer Service Advisor

    6 months ago

    Newry, United Kingdom PWS Ireland Ltd Full time

    PWS is a road signage and intelligent transportation system company serving customers in the public and private sectors across the traffic safety, traffic management and construction industries. Due to continued growth and re-organisation PWS is currently searching for a Customer Service Advisor to join and assist the sales team on a full-time, permanent...

  • Customer Service Advisor

    6 months ago

    Newry, United Kingdom Alison Gray Recruitment Full time

    **Alison Gray Recruitment are delighted to be hiring on behalf of a well-established, award-winning company for a Customer Service Advisor to join their team in Newry.** **Shift Pattern**: Monday - Friday 8:30am - 5:00pm / Saturday until 1:00pm (rota basis) **What To Expect**: - Great base salary - Generous holiday entitlement - Pension contributions -...

  • Customer Service Advisor

    2 weeks ago

    Newry, United Kingdom Unilin Flooring UK & Ireland Full time

    Job DescriptionEstablished in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales...

  • Customer Service Advisor

    7 months ago

    Newry, United Kingdom Prime Recruitment Services Full time

    We are recruiting for a Customer Service Advisor in the Newry Area. The rate of pay will be £11.50 - £11.70 per hour. The hours of work are 37 hours per week Monday to Friday. **Your Duties will include**: - Responding to delivery requests - Answering phones and dealing with queries - Using Sage software for invoicing - General Admin Experience **What...

  • Customer Service Advisor

    7 months ago

    Newry, United Kingdom Unilin Distrubution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Service Advisor

    2 months ago

    Newry, United Kingdom Unilin Flooring UK & Ireland Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Service Advisor

    2 months ago

    Newry, United Kingdom Unilin Flooring UK & Ireland Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Service Advisor

    2 months ago

    Newry, United Kingdom Unilin Flooring UK & Ireland Full time

    Job Description Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales...

  • Service Advisor

    6 months ago

    Newry, United Kingdom CR Morrow Ltd Full time

    **Service Advisor - CR Morrow Ltd, Bessbrook, Newry** - Are you a great communicator and good at multitasking? - Do you have experience dealing with customers and managing expectations? - Do you have strong organisational and administrative skills? - We have an excellent opportunity available for a motivated Service Advisor to join our team at - **CR Morrow...

  • Customer Service Advisor

    7 months ago

    Newry, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Newry Dealerpoint. - As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status,...

  • Customer Service Advisor

    6 months ago

    Newry, United Kingdom VANRATH Full time

    VANRATH are delighted to be assisting a major commercial truck organisation with the recruitment of **a Customer Service Advisor** in their **Newry** Branch. This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting...

  • Customer Advisor

    6 months ago

    Newry, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12.5 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Newry** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    6 months ago

    Newry, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Building and Hardware** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Newry** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    6 months ago

    Newry, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Decor** **Full time 36.75 hours per week** **3 Month Fixed Term Contract, upon review after probation period** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Newry** We believe anyone can improve their home to make life better. Every day, we give our...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Alison Gray Recruitment Full time

    **Alison Gray Recruitment are delighted to be hiring on behalf of a well-established, award-winning company for a Customer Service Advisor to join their team in Newry.** **Shift Pattern**: Monday - Friday 8:30am - 5:00pm / Saturday until 1:00pm (rota basis) **What To Expect**: - Great base salary - Generous holiday entitlement - Pension contributions -...

  • Customer / Parts Advisor

    3 months ago

    Newry, United Kingdom Black Fox Solutions Full time £23,000 - £27,000

    Customer / Parts AdvisorNewry£23-27k (DOE) I am delighted to be working with a leading commercial vehicles company, who due to expansion, are looking for a Customer / Parts Advisor person to join them on a permanent basis! Working Hours: 8.30-5pm (flexibility to work weekends needed) The role:Dealing and communicated about parts on the phone, face to...

  • Customer Service Representative

    3 days ago

    Newry, United Kingdom Gen Tech Recruitment Full time

    Job Overview: Gen Tech Recruitment is seeking an experienced Aftersales Advisor to join our team in Newry. As an Aftersales Advisor, you will play a crucial role in delivering exceptional customer service and support in the aftersales department.Responsibilities:Provide prompt and effective responses to customer enquiriesEnsure accurate and timely entry of...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Pybus Recruitment Full time

    Job Title: Service Advisor Location: Newry, BT35 6PU **Salary**: Basic Salary between £24,111 - £31,000 (depending on experience) + annual bonus of up to £5,400 Full Time and Permanent - Monday - Friday 8.30am -5.30pm and alternate Saturdays (9 am - 1pm) Our client is one of the largest and fastest-growing motor retailers. They represent major global...

  • Service Advisor

    6 months ago

    Newry, United Kingdom Pybus Recruitment Full time

    **Job Title: Service Advisor** **Location: Newry, BT35 6PU** **Salary: Basic Salary between £24,111 - £31,000 (depending on experience) + annual bonus of up to £5,400** Full Time and Permanent - Monday - Friday 8.30am -5.30pm and alternate Saturdays (9 am - 1pm) Our client is one of the largest and fastest-growing motor retailers. They represent major...