Office Administrator/customer Service

5 days ago


Wells, United Kingdom West Hill Garden & Landscaping Services LTD Full time

**Monday to Thursday 15 hrs per week**

**Key Responsibilities**:

- **Appointment Scheduling**: Book quotation appointments and guide customers through their journey, from initial contact to requesting reviews upon completion.
- **Job Bookings**: Assist in coordinating job bookings, ensuring accurate and up-to-date records.
- **Customer Services**: Provide exceptional customer service, offering showroom advice with the training provided.
- **Record-Keeping**: Maintain records of staff holidays and absences, ensuring accuracy and compliance with company policies.
- **Data Management**: Efficiently input and update data related to customers and company operations.
- **Newsletter Compilation**: Contribute to the creation of monthly newsletters and staff updates.
- **Staff Training and Induction**: Organize staff training days and talks, as well as assist in coordinating staff induction processes and paperwork.
- **Minute Taking**: Take minutes during meetings and ensure accurate and organized documentation of discussions and action items.
- **General Business Support**: Provide general support to various aspects of the business, contributing to its overall success.

**Skills**:

- Strong organizational and multitasking skills.
- Strong attention to detail
- Full understanding of confidentiality with sensitive data.
- Excellent communication, both written and verbal.
- Proficiency in basic office software (e.g., Microsoft Office, Excel and the use of a mac).
- Ability to learn and adapt quickly.
- A proactive and self-motivated attitude.
- Previous administrative or customer service experience is essential.

**Job Types**: Part-time, Permanent

**Salary**: £11.00 per hour

Expected hours: 15 per week

Application question(s):

- Have you fully read the job description?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Wells (required)

Ability to Relocate:

- Wells: Relocate before starting work (required)

Work Location: In person

Expected start date: 11/03/2024



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