1st Line Support
5 days ago
**1st Line Support**
**£20,000 - £26,000**
**Stonehouse**
A market-leading, communications company, is seeking 1st Line Support, on a full-time, permanent basis.
As 1st Line Support, you will provide services to customers and the team via the helpdesk, whilst developing an understanding of IT and networking.
**Responsibilities**:
- Be the main contact for helping resident queries
- Ensure customer SLAs are met, or exceeded, by accurately logging incidents and problems onto the central ticket management system
- Effectively manage calls to a conclusion, with a goal of delivering a "first-time fix"
- Provide remote support following the company's secure processes
- Ensure all tickets are clearly and accurately logged and that customers are regularly informed of progress throughout the lifetime of the fault or service request
- Work with the support team, liaising with service suppliers to assist with fault management resolution
- Ensure all procedures are followed, and all centralised records, systems, and tools are maintained and kept up to date
- Work with the team to enhance processes where necessary to ensure all services are accurately delivered and billed
- Develop relationships with customers to ensure exceptional customer service is always delivered
**Skills/ Experience**:
- Good interpersonal skills and confident interacting with customers
- Have a high degree of interest in technology and problem solving
- Motivated, with a willingness to learn
- Dynamic and flexible with a "can-do" attitude
- Enjoy being part of a team and being a real team player
- Inquisitive
- Ability to multi-task and remain calm under pressure
- Professional telephone manner
**Benefits**:
- Substantial training and support
- Free parking
- Celebration days
- Social events
GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.
Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.
-
1st Line Support Engineer
3 days ago
Stonehouse, United Kingdom CV-Library Full timeWe’re searching for a dedicated 1st Line Support Engineer to join the IT team in Stonehouse! This engineering consultancy aims to deliver secure and quality solutions to support their clients in various highly regulated sectors including defence, aerospace, rail, and energy. You will be responsible for 1st line support providing people with...
-
1st Line Support Engineer
2 days ago
Stonehouse, United Kingdom i2i Recruitment Consultancy Full time1st Line Support Technician - Perfect for young professionals looking to kick start a career in tech £19,500 - £24,500 Stonehouse My client is a UK market leader in their field and due to company expansion, they are seeking to recruit a new 1st Line Support Technician to join their team. They are looking for an individual who is hungry to learn, has a...
-
2nd Line Support Technician
2 days ago
Stonehouse, United Kingdom i2i Recruitment Consultancy Full time2nd Line Support Technician - Perfect for Young IT Professionals looking for a step up Stonehouse £24,500 - £32,000 This is an excellent opportunity for an 2nd Line Support Technician or experienced Support Analyst to join my client who are a market leader in their industry! Having grown year on year and have new markets they are looking to expand into,...
-
IT Support Engineer
1 day ago
Stonehouse, United Kingdom Consult2Recruit Ltd Full timeIT Support engineer We have an excellent opportunity with our clients based out of Stonehouse. They are looking for an experienced IT engineer who is keen to join a family run company which began in the 1980s and have continued to grow with their long-standing employees. This position is perfect for you if you are a skilled IT support engineer looking to...
-
IT Support Technician
6 days ago
Stonehouse, United Kingdom G B Solutions Full time**IT Support Technician** **£26,000 - £32,000** **Stonehouse** A leading manufacturing based business has recently moved to new purpose built premises and are looking to recruit an IT Support Technician. The IT Support Technician will provide the smooth and ongoing day to day first and second line support function forthe running of all local IT services...
-
Network Systems Engineer
2 days ago
Stonehouse, Gloucestershire, United Kingdom Onyx-Conseil Full timeJob DescriptionWe require a skilled Cisco Network Analyst to provide 3rd line support for our client based in Gloucester.The successful candidate will have extensive experience of supporting applications on a Cisco platform at 3rd line support level and possess excellent technical skills.Designing and implementing network solutions in conjunction with...
-
Safety Manager
1 week ago
Stonehouse, Gloucestershire, United Kingdom Voltalia Full timeWe are excited to announce an opportunity for a Safety Manager - EPC Business Line to join our HSE Operations team at Voltalia. As a key member of our team, you will play a vital role in ensuring the safety of our employees, contractors, and clients.Your primary responsibilities will include conducting regular HSE compliance inspections and audits of...
-
HSE Advisor
2 days ago
Stonehouse, Gloucestershire, United Kingdom Voltalia Full timeWe're looking for a skilled Health, Safety, and Environment professional to join our EPC Business Line team at Voltalia. As an HSE Advisor, you'll play a vital role in ensuring the safe delivery of projects.Key responsibilities include:Supporting the project team throughout the project lifecycleCoordinating HSE supply chain partners and delivering project...
-
Customer Services Representative
6 days ago
Stonehouse, United Kingdom Healthcare 21 Full timeSummary of roleYou will be at the heart of the management of breakdowns and planned service visits, from the initial 1st line response, allocation of work and billing. Ensuring that all customer requirements and expectations are met and exceeded, guaranteeing all response times are monitored, met and communicated. The CSR will deliver customer service...
-
Warehouse Assistant
1 day ago
Stonehouse, United Kingdom Medisale Limited Full time**Company description** Medisale Ltd is a UK distributor of medical supplies and disposables to retail and trade. **Job description** We are currently recruiting a warehouse Assistant to join our friendly growing team. **Working within our friendly team the successful applicants’ main duties and responsibilities will include**: - Predominantly...
-
IT Support Specialist
3 weeks ago
Stonehouse, Gloucestershire, United Kingdom Allan Webb Limited Full timeAbout the RoleWe are seeking a skilled and customer-focused IT Support Specialist to join our support team. Based in Gloucestershire, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service.Key Responsibilities:Provide first-line support via Microsoft Teams chat and email to customers experiencing...
-
Engagement Officer
7 months ago
Stonehouse, United Kingdom Sunflowers Suicide Support Full timeAre you a great communicator? Do you enjoy building positive relationships? Are you passionate about suicide prevention? Do you have experience of fundraising in the charity sector? If so we may have the perfect role for you in our growing team. **Please ensure you attach a cover letter when uploading your CV detailing why you want to work for...
-
Support Worker for Adults with Learning
1 week ago
Stonehouse, United Kingdom Hft Full timeSupport Worker Social Care **Salary**: £9.90 per hour and £67.24 per sleep-in You will enable the people we support to lead fulfilling lives based upon their personal support needs. You need to work to the standards set internally (by Hft) and externally (for example, by the Care Quality Commission), doing all you can to make sure that the people we...
-
Support Worker
4 weeks ago
Stonehouse, United Kingdom Voyage Care Full timeSupport Worker Location: Eastington and Cam, GloucestershirePay rate starts from £11.57 ph sleepins £73.89Shifts are a mixture of: 7am - 14:30 and 14:30 - 22:00 and sleepinsJoin Voyage Care and Feel Valued, we reward your dedication with: Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) Premium overtime rates at an additional...
-
Support Worker
1 month ago
Stonehouse, United Kingdom Voyage Care Full timeSupport Worker – Location: Eastington and Cam, GloucestershirePay rate from £11.57 ph sleepins £73.89Shifts are a mixture of: 7am - 14:30 and 14:30 - 22:00 and sleepinsJoin Voyage Care and Feel Valued, we reward your dedication with: • Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) • Premium overtime rates at an...
-
IT Application Support
2 weeks ago
Stonehouse, United Kingdom WSH RECRUITMENT LTD Full timeJob Title: Applications Support Technician Reporting to: IT Manager Location: Stonehouse (Hybrid) About Us: A fast-growing, multi-utility Independent Connection Provider (ICP) with a national footprint. We are fully accredited under the NERS, GIRS and WIRS schemes to carry out the turnkey provision of multi-utility infrastructure and subsequent...
-
IT Onsite Support Technician
5 days ago
Stonehouse, United Kingdom Jefferson Wells Full time**Role**: IT Onsite Support Technician **Location**: Stonehouse One of our long-standing global technology partners are look for an IT onsite support analyst, this is a great opportunity to join at an exciting time as they are leading within their field driving innovation within energy. As the Onsite Support Analyst, you will be responsible for serving as...
-
Support Worker
7 months ago
Stonehouse, United Kingdom Learning Together Ltd. Full timePlease note, we do not provide Sponsorship Join us and become part of a unique, creative and friendly team, supporting/enabling adults with autism and learning difficulties to live a great life, stay connected with family and community and achieve their dreams! This is a great opportunity to take on a rewarding role within a small and innovative...
-
ICT Infrastructure Support Specialist
2 days ago
Stonehouse, Gloucestershire, United Kingdom Onyx-Conseil Full timeAbout the JobWe are seeking a highly skilled ICT Infrastructure Support Specialist to join our team in Gloucester.The ideal candidate will have at least 2 to 3 years experience of supporting applications on a Cisco platform at 3rd line support level.Developing and implementing network designs in conjunction with Product Management.Supporting partners in the...
-
Customer Services Representative
7 months ago
Stonehouse, United Kingdom Healthcare 21 Full timeWho we are? As part of the Healthcare 21 Group, the Company also benefits from the scale and resources of an organisation comprising of 450+ healthcare industry specialists in Ireland, Northern Ireland, Great Britain, and Germany. We inspire and motivate our employees to act on improving patient outcomes by delivering the best and most innovative healthcare...