IT Support Specialist

3 weeks ago


Stonehouse, Gloucestershire, United Kingdom Allan Webb Limited Full time
About the Role

We are seeking a skilled and customer-focused IT Support Specialist to join our support team. Based in Gloucestershire, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service.

Key Responsibilities:
  • Provide first-line support via Microsoft Teams chat and email to customers experiencing technical issues.
  • Troubleshoot hardware and software issues, offering effective solutions to resolve them.
  • Log and manage tickets using our IT service management tool.
  • Connect up and fix technical issues for end users using our remote-control system.
  • Evaluate complex issues and escalate them to the 2nd Line Support team.
  • Document resolutions and knowledge articles for future reference and to ISO27001 standards.
Requirements:
  • Prior experience in IT support or a customer service role is advantageous.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with Windows desktop and server operating systems.
  • Good communication skills, both verbal and written.
  • Able to work well in a team environment and collaborate with colleagues.
Compensation:

The salary for this position is estimated at £25,000 - £30,000 per annum, depending on experience.


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