IT Support Specialist
1 week ago
Company Overview:
Core Group is a dynamic organization that requires an IT Support Technician to join its team. The successful candidate will be responsible for providing exceptional support to end-users across the warehouses, offices, and remote workers.
Salary: £32,500 per annum
Job Description:
The IT Support Technician role entails utilizing a ticketing system to manage all requests and issues from the business, covering a broad range of queries. Key responsibilities include:
- Providing timely and effective support to end-users, ensuring a high level of customer satisfaction on an ongoing basis.
- Responding to end-user requests for IT support within agreed service level agreements (SLAs), recording details, identifying priorities, and implementing solutions where possible.
- Maintaining accurate records of requests and issues in the ticketing system, ensuring all stakeholders are informed regarding the status of outstanding requests.
Required Skills and Qualifications:
The ideal candidate should possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Technical knowledge of IT systems and software is essential, as is the ability to troubleshoot and resolve technical issues efficiently.
Benefits:
As a member of the Core Group team, the successful candidate can expect a competitive salary, opportunities for professional growth and development, and a supportive work environment.
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