1st Line Support Engineer

1 day ago


Stonehouse, United Kingdom i2i Recruitment Consultancy Full time

1st Line Support Technician - Perfect for young professionals looking to kick start a career in tech

£19,500 - £24,500

Stonehouse

My client is a UK market leader in their field and due to company expansion, they are seeking to recruit a new 1st Line Support Technician to join their team. They are looking for an individual who is hungry to learn, has a passion for technology and ananalytical mind.

Key Responsibilities:

- First point of contact for clients reporting faults and queries
- Handling incoming customer calls and logging all faults on to the CRM
- Performing 1st line support duties including remote troubleshooting
- Liaise with the 2nd Line team and escalate faults when needed
- Provide customers with regular updates on the status of faults and the works around them

About you:

- A strong passion of computer systems and other technologies
- Strong understanding of computer systems including internet connections, networking, routing, switching and firewall, mobile comms, cloud computing and hosted telephony
- Ability to use logical thinking to investigate and diagnose faults
- Strong time management and organisational skills
- Strong listening skills
- Exceptional communication skills, both written and verbal

For immediate consideration, please send your CV to Archie at i2i Recruitment today.



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