Custom Delivery Coordinator X3

4 weeks ago

Remote, United Kingdom Jisc Full time

**More details**:
Custom Delivery Coordinator X3 (Service Delivery: Digital solutions - Network, Cyber security & Cloud)

**Salary**: From 30,000 per annum negotiable depending on experience

Contract: Permanent

Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester and Harwell)

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.

About the role:
The service delivery function provides a wide and growing range of digital services (network, cyber security and cloud) to Jisc members and customers, overseeing all activities throughout the service lifecycle: presales, onboarding, delivery, service configuration, and in-life service management.

In this exciting role you will be responsible for assisting the delivery of bespoke and complex customer solutions, across Jisc’s connectivity, cyber security and cloud service portfolios. You will have the opportunity to work with variety of internal and external stakeholders to ensure successful solution delivery.

Responsibilities will include:

- Work with the Service Onboarding team to ensure seamless interaction between the relevant delivery functions, ensuring the team have the most up to date information on live projects and are able to provide high quality and seamless customer experience
- Forensically tracking project and programme expenditure and income, reporting into programmes and portfolios as required, and working within agreed budgetary constraints

Key Skills and Experience:

- Demonstrable experience working directly with customers at different levels, understanding their needs and translating into actions
- Strong organisational and time management skills
- Some project delivery experience in a digital environment would be desirable

Don’t meet every single requirement?

Why work at Jisc:
At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:

- Flexible work pattern, which can adapt to suit your schedules and personal commitments
- 28 days annual leave plus bank holidays and three closure days at Christmas
- A generous pension scheme with above average employer contributions
- A range of leave options, including parental leave, volunteer leave and even career breaks.
- A generous budget to attend conferences and in-person training
- Allocated allowance of up to £250 to equip your home office
- A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
- Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
- Financial well-being support
- Discounts on big-name high-street stores
- Cycle to work scheme
- Employee recognition awards and travel loans

Equality, diversity and inclusion

At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans sta

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