Customer Care Co-ordinator
3 weeks ago
**General Purpose**
- To co ordinate defect works for the aftercare department, investigating and rectifying any defects for clients in their new homes for the 2 year warranty period.
**Duties and Responsibilities**
- Update inhouse snagging system (Snagmaster)
- Create and maintain defect log sheet
- Appoint works and maintain handyman & contractors diaries
- Draft and send letters to customers
- Deal with ad hoc customer issues
- Validate and process timesheets
- Order supplies
- Working alongside the other Customer care Co Ordinator to ensure a smooth running of the department
**Knowledge, Skills and Abilities**
Essential:
- Customer handling skills
- Competent with Microsoft Excel, Word and Outlook
- Professional letter writing skills
- Excellent command of English language
- Confident and proactive communicator
- Highly organised with an ability to prioritise multiple tasks
- Attention to detail
- Team player
- Experience of working in construction or social housing
Desirable:
- Experience of dealing with tenants
- Customer care qualification NVQ or similar
**Benefits**:
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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