Receptionist and Call Centre Operative

5 months ago


Great Yarmouth, United Kingdom East Norfolk Medical Practice Full time

The post holder will be required to follow existing processes/put arrangements in place to deliver the following responsibilities:

- Ensuring an effective and efficient telephone service is provided to patients and any other callers to the Practice
- Ensuring an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Dealing with all general enquiries, explain procedures and make new and follow-up appointments
- Ensuring that patients with no prior appointment but who need urgent consultation are seen in accordance with Practice guidelines.
- Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure relevant procedures are completed.
- Advising patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
- Informing patients of test results as required
- Acting as chaperone when required by the clinician and make a record in patients notes after the examination
- Premises:

- To open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Ensuring accurate completion of new patient registration forms
- Actioning and completing Footfall requests
- Processing 111 and OOH documents
- Processing basic repeat prescription requests
- Processing PIP and MHA forms

Contacting patients via telephone and/or letter is required by the post holder in delivery of the responsibilities of this role. Additionally, the post holder will update patient/medical records, act as chaperone when requested, greet patients when working in reception and inform patients of test results.

**Job Types**: Full-time, Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: No more than 35 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: A0610-24-0005



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