Receptionist and Call Centre Operative

8 months ago


Great Yarmouth, United Kingdom East Norfolk Medical Practice Full time

The post holder will be required to follow existing processes/put arrangements in place to deliver the following responsibilities: Ensuring an effective and efficient telephone service is provided to patients and any other callers to the Practice Ensuring an effective and efficient reception service is provided to patients and any other visitors to the Practice Dealing with all general enquiries, explain procedures and make new and follow-up appointments Ensuring that patients with no prior appointment but who need urgent consultation are seen in accordance with Practice guidelines. Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure relevant procedures are completed. Advising patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same Informing patients of test results as required Acting as chaperone when required by the clinician and make a record in patients notes after the examination Premises: To open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.



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