Receptionist

4 days ago

Great Yarmouth, United Kingdom The Beaches Medical Centre Full time

Job summary We are looking to recruit a receptionist to join our busy GPpractice who will be the first point of contact for patients, contractors, andvisitors as well as carrying out general office management tasks.
Main duties of the job This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
About us We pride ourselves in offering afriendly, efficient and professional service for approximately 25,000 patientsoperating over 3 sites, two sites are in Gorleston and one in Hopton.The practicehas a dynamic team of GPs, ANPs, Paramedics, Pharmacists, Pharmacy Technicians,Practice Nurses, HCA's, Phlebotomist, a Managerial team and administrativesupport staff.We are activemembers of the Gorleston Primary Care Network.We are a wellestablished training practice, involved with GP Registrars, Foundation Year 2trainees.
Also, an accredited research practice.We have CQC rating of "Good" Job description Job responsibilities You will be responsible for the general reception duties within thePractice and work with our established processes, policies and procedures toprovide a comprehensive high-quality service and deal efficiently and courteouslywith patient enquiries.Also, have excellent communication skills, a compassionate andfriendly nature who can operate in a busy environment with a range of peopleand professions, as you will be working our clinical and administration teams.AdministrationTo have a thorough knowledge ofall Practice procedures.To work in accordance withwritten protocols.Processing electronicdocuments.Pulling/filing notes when necessary andupdate as required.ReceptionGreeting and helping patients with any enquiries.Handing completed repeat prescriptions to patients and checking names and addresses.Covering all reception positions within the whole practice as necessary.AppointmentsProcess appointment andvisit requests from patients by telephone, online and in personComputerRegistrations of new patients computer data entry and medicalrecords.Process patients change of address computer data and medicalrecordsUnderstand the layoutand significance of Practice boundary.Process repeat prescriptionrequests in accordance with practice guidelines.Data entry.TelephoneHave working knowledgeof telephone system, during and after hours.Other TasksEnsure building security have thorough knowledge ofdoors/windows/alarm.
Understand fire drill and panic alarm procedure.Stock up clinical room.Make coffee forDoctors/colleagues.Anyother tasks allocated by senior staffAttendall training required by the organisation.Chaperone clinical staffwhen requested Person Specification Experience Essential Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style Attention to detail, able to work accurately, identifying errors quickly and easily Desirable Experience of working in a medical or primary care setting Computer literate with an ability to use the required GP clinical systems Qualifications Essential GCSEs at grade C or equivalent (or 4-9), including English and Maths Desirable Training in administration/clerical duties at NVQ level or above NVQ Level 2/3 in Customer Services or Health Care or related discipline

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