Customer Service Representative

3 weeks ago


London, United Kingdom Avanti Energy Full time

Role: Customer Service Representative

**Salary**: £21,000- £24,000 depending on experience

Location: Canary Wharf

Hours: Fulltime: Monday - Thursday 9am - 7am, Friday 9am
- 5pm

Brief description

An exciting opportunity has arisen for a customer service representative to join our ever-growing Team. The position of customer service representative consists of interacting with the customer to calming resolve and provide solutions to customer complaints and organise various different customer requests. As a customer service agent, you will exude patience, professionalism and a people first attitude.
- Are constantly on the phone
- Have a natural ability to diffuse conflict and handle complaints
- Would like to work in a fun upbeat environment

**Responsibilities**:

- Check to ensure that the appropriate changes were made to resolve customer problems.
- Confer with customers to obtain details of complaints
- Manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Keep clear records of customer service interactions
- Take the extra mile to engage customers
- Maintaining office systems and processes
- Liaise with stakeholders and third parties

Qualifications and requirements
- Computer competent, proficient in Microsoft packages - with the ability to multitask
- Experience with CRM Systems
- Product and Service knowledge
- Excellent verbal communication skills
- **2 years proven customer service experience** **and the ability to provide references**

To be successful in this role you will have
- Upbeat attitude
- Attention to detail
- Ability to manage time and deliver results
- Exceptional phone manner
- Ability to work under pressure
- Dependability -you need to be responsible, dependable and fulfil day to day obligations to maintain client and customer relationship
- Self-control - maintaining composure, keeping emotions in check, controlling anger and avoiding aggressive behaviour even in very difficult situations
- Concerns of others -being sensitive to others needs and being understanding and helpful on the job
- Stress tolerance -accepting criticism and dealing calmly and effectively with high stress situations

**Benefits**:

- Third space gym membership (After Probation)
- Annual performance Bonuses

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Gym membership

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- London, E14: reliably commute or plan to relocate before starting work (required)

Work Location: One location



  • London, United Kingdom Service Graphics Full time

    **Role Purpose**: Service Graphics are looking for a Customer Service Representative to streamline, manage and distribute incoming client and prospect enquiries. We are in regular receipt of multiple inbound enquiries and requests, from multiple channels and require a dedicated employee to manage these enquiries in a timely and professional manner. The...


  • London, United Kingdom Aaron Wallis Sales Recruitment Full time

    Customer Service Representative - £30,000 plus bonuses This company is very well known within their industry selling state of the art solutions. They're now looking for a Customer Service Representative to join their growing team based in their Fulham office. This role holds huge career progression and the opportunityto manage a small team in the...


  • London, United Kingdom Aaron Wallis Sales Recruitment Full time

    Customer Service Representative - £30,000 plus bonuses This company is very well known within their industry selling state of the art solutions. They're now looking for a Customer Service Representative to join their growing team based in their Fulham office. This role holds huge career progression and the opportunityto manage a small team in the...


  • London, United Kingdom UK Civil Service Full time

    Job summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...


  • London, United Kingdom UK Civil Service Full time

    Job summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...


  • London, United Kingdom Switch Advisors Grp Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Responsibilities**: - Answer incoming customer inquiries in person - Provide accurate and timely information to customers regarding products and...


  • London, United Kingdom CPG GROUP Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Responsibilities**: - Provide accurate information about products, services, and promotions -...


  • London, United Kingdom Claibon Full time

    Courteous and professional Customer Service Representative required at these two prime residential developments in Canary Wharf to act as the main point of contact for all enquiries, visits, handovers and defects management. You will need to deliver an exceptional level of customer care to a portfolio of customers on the development from exchange of...


  • London, United Kingdom Abacus Marketing Full time

    **Customer Service Representative** - Customer Service Representative Duties:_ - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Maintain accurate customer records by updating account information and notes - Perform data entry tasks to...


  • London, United Kingdom Steppe2 Full time

    **Customer Service Representative** We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional support and assistance to ensure their satisfaction with our services. You will play a crucial role...


  • London, United Kingdom Kent Recruitment Bureau Full time

    London | Work from home | £500-£1000/Month Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...


  • London, United Kingdom Global 1st Line Full time

    Join Our Team as a Customer Service Representative: Where Ambition, Drive, Teamwork, and Competition Thrive, here in London! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Customer Service Representatives to join our dynamic team and elevate our customer service to new...


  • London, United Kingdom CSP Full time

    We are hiring a Customer Service Representative. You will also be asked to process orders, modifications, and make sales. **Responsibilities**: - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers - Knowing our products inside and out so...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom May & Stephens Full time

    **Customer Service Representative** **£28,000 - £30,000** - **3-month Fixed Term Contract**_ - **London - Hybrid Working**_ A global digital marketplace based within the heart of London are actively seeking a Customer Service Representative to join their team on a 3-month Fixed Term Contract with the view to become a permanent role. - **The role**:_ As...


  • London, United Kingdom May & Stephens Full time

    **Customer Service Representative** **£28,000 - £30,000** - **3-month Fixed Term Contract**_ - **London - Hybrid Working**_ A global digital marketplace based within the heart of London are actively seeking a Customer Service Representative to join their team on a 3-month Fixed Term Contract with the view to become a permanent role. - **The role**:_ As...