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Customer Service Executive

5 months ago

Wantage, United Kingdom The Recruitment Group Full time

**Would you like to work for a company that is truly passionate about their team and culture?**

Are you Customer Service focused?

Do you have experience in processing sales orders?

**If you are an avid problem solver and can manage multiple client requests at once, then this could be the role for you**

**The Benefits on offer**
Hours - Monday - Friday, 8.30am - 5.30pm with half an hour lunch.

Location - This role is communtable from Abingdon, Didcot, Harwell, Wantage, Faringdon, Oxford, Witney, Hungerford and Newbury

**Salary**: £24,000 - £25,000 Per Annum
- 25 days holiday
- 2 Well Being days
- Learning and Development Plan
- Pathway Training Platform
- Reward and Recognition system
- On Site Gym
- Perk Vouchers
- Pool table/ Batak/Table Football
- Birthday Bonus and Anniversary Bonus
- Pension Scheme/Medical Scheme/Life Insurance 4 x salary

**As a Customer Service Executive, your responsibilities will be**:

- Providing customer ETA on orders and strong communication with customers.
- Entering/approving/shipping Sales orders within our CRM
- Entering Prospect clients’ details onto the in-house database
- Sending software and confirmations to customers
- Liaising with stock controller for stock queries/back orders
- Order Processing and ensuring orders are correct prior to shipment.

**About You**:

- Strong communication skills with multiple internal departments
- Excellent accuracy and attention to detail
- Ability to listen and articulate effectively
- Must be a problem solver and able to work under own initiative.
- To converse with all customers and the people throughout the organisation from Director level to bottom level.
- To be able to run standard reports as and when required.

To be considered for this role, you will be comfortable liaising at all levels with clients and customers, be able to prioritise and organise your day, be a positive team player and you will thrive in diverse role and be confident juggling a varied and challengingworkload.
**If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement