Customer Service Specialist

4 months ago

Wantage, United Kingdom MacDermid Alpha Electronic Solutions Full time

**Business Overview**:
**MACDERMID ALPHA ELECTRONIC SOLUTIONS**

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor and Assembly Solutions, Circuitry Solutions, and Film and Smart Surface Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

**FILM & SMART SURFACE SOLUTIONS (F&SSS)**

We are Film & Smart Surface Solutions (F&SSS) and currently active in more than 50 countries. Our main production location is in the UK, with plans in place to realise a second production location in Asia. Our R&D and Technical centres are already in all three territories, Americas, Asia and Europe.

Our target for the F&SSS division is to become the market leader in the in-mold electronics space for the automotive industry. It capitalizes on emerging trends in human-machine interfaces, displays and in-mold electronics. The division combines our extensive offering of speciality films for the industrial and automotive industries with our developing portfolio of flexible and formable conductive and non-conductive inks. The combination of these products with our in-depth materials and process expertise enables our customers to create formed, structurally rigid three dimensional automotive controls and displays that are at the forefront of modern cockpit aesthetics and functionality. This is a unique opportunity to be part of our journey.

**Job Purpose**:
To respond to customer enquiries; process and progress orders, generate quotes and process sample requests; register complaints; manage and support allocated customer accounts; and general office duties to ensure total internal and external customer satisfaction.

**Responsibilities**:

- Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing and product availability
- Manage and support portfolio of non-strategic accounts, (i.e. customers not requiring regular visits, list defined by Sales Manager) via regular telephone and electronic communication
- Validate and enter orders onto computer system
- Negotiate revised schedules with production planners and advise/consult with customers
- Respond to field web enquiries as required
- Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system
- Provide sales support items, prices and technical information to sales team
- Assist with price list management: price additions/changes/monitoring/maintenance
- Create appropriate internal Field Trial documentation for non-commercialised product
- Create new item requests for new products/variants
- Handle customer complaints from initial contact through to satisfactory completion including credits and debits as required
- Liaise with internal departments to ensure all customer needs are met effectively and in a timely manner
- Maintain departmental and company systems to ensure data is accurate at all times
- Undertake various projects aimed at enhancing customer service
- Implement continuous improvements, new ideas and working practices

**Requirements & Qualifications**:

- Advanced educational level
- Revelant industry experience
- IT Literate
- Competent in the use of Microsoft Office products
- SAP system experience an advantage
- Fluency in a second language (ideally German) would be advantageous but not essential
- ** Hybrid work after the probation period**

**Are you looking for a new challenge in a flexible organisation?**:
This is a fabulous opportunity for an accomplished Customer Service practitioner to make their mark as part of our friendly and committed team.

In return we offer:

- A highly competitive base salary
- Generous annual bonus scheme
- 35 hour working week
- 25 days annual leave plus Bank Holidays
- Hybrid working (after probation period)
- Generous enhanced pension scheme
- Private Medical Insurance
- Subsidised on-site canteen
- Healthcare Cash Plan and Employee Assistance Program
- Free parking
- Growth opportunities: our group is growing fast, we are looking for dynamic and motivated individuals to shape it with us

We have an informal culture where our employees embody the 5 C’s of our culture: Challenge, Commit, Collaborate, Choose and Care in their interactions with col

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