Customer Service Ambassador

3 days ago


Wantage, Oxfordshire, United Kingdom Entain Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment where no two days are the same?

About Entain

We're a leading sports betting and gaming company that's committed to creating a diverse, equitable, and inclusive future for our people and customers.

The Role

We're seeking a Customer Service Ambassador to join our team of talented professionals. As a key holder, you'll be responsible for opening and closing our shops, ensuring a warm welcome for our customers and setting the tone for an excellent experience.

As a Customer Service Ambassador, you'll be the face of our brand, providing outstanding customer service, resolving queries and complaints with empathy and professionalism, and working closely with colleagues to maintain high shop standards.

You'll have the opportunity to develop your skills and knowledge through comprehensive training and on-the-job experience, as well as access to a range of benefits and development opportunities.

What You'll Do
  • Deliver exceptional customer service, always striving to exceed customer expectations.
  • Resolve customer queries and complaints in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Maintain high shop standards, ensuring a clean, safe, and welcoming environment for customers.
What We Offer

We offer a competitive salary of £11.80 per hour, plus a range of benefits including:

  • Pension scheme and annual ShareSave.
  • Optional overtime subject to availability.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

At Entain, we believe in the importance of work-life balance and commit to providing you with your rota at least four weeks in advance. We also offer flexible working arrangements and opportunities for career progression.



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