Lead Customer Experience Manager

1 month ago


Wantage, Oxfordshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores.

Key Responsibilities
  • Lead and inspire a team of managers to deliver outstanding customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with store teams to identify and address customer concerns
  • Monitor and analyze customer feedback to inform business decisions
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
What We Offer

As a Customer Experience Manager at Sainsbury's, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, including a discount card, free food and hot drinks, and a generous holiday entitlement.

In addition, you will have access to a range of training and development opportunities to help you grow and succeed in your career. We are committed to supporting our employees in their personal and professional development, and we offer a range of benefits to help you achieve your goals.

Requirements
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer experiences
  • Excellent leadership and communication skills, with the ability to inspire and motivate a team
  • Strong analytical and problem-solving skills, with the ability to interpret customer feedback and data
  • Ability to work collaboratively with store teams to achieve business objectives
  • Strong coaching and development skills, with the ability to support team members in their career development
What's Next?

If you are a motivated and experienced customer service professional who is passionate about delivering exceptional customer experiences, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you


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