People Team Lead

4 months ago

Sunderland, United Kingdom ScS Upholstery Full time

**Description**:
Are you an experienced HR/ People Manager or Leader looking for a new role?

Do you enjoy working in a fast paced environment where no two days are the same?

If the answer is ‘yes’ then we have the role for you

What’s the opportunity?

This is a rare, exciting opportunity, leading a newly created People Shared Service Team. You will play a key role as a member of the People Team and as one of the leads within the team helping to deliver the people strategy.

**What does the role involve?**:

- Lead, manage and coach the Central People Team and give support on complex and/or high-risk ER cases to ensure appropriate resolution
- Ensure processes are followed and managers are coached effectively with a view to them becoming more self-sufficient in these areas (i.e.: managing / monitoring absence, disciplinary, grievance, capability etc)
- Ensure the on-going development and pro-active management of the Central People Team, to facilitate the best possible levels of service and continuous improvement
- Develop processes to enable the central team to become the one point of contact for all people queries with the development of a shared service centre
- Complete, analyse and present HR data and findings and ensure any relevant corrective action is taken or processes put in place
- Deliver and implement any centrally driven HR and people initiatives across ScS
- Support line managers in creating an environment where colleagues are motivated and engaged
- Provide Business Partnering support to colleagues within the Customer Support Centre
- Liaise with Solicitors, Head of People Operations, People Leads, Managers etc as appropriate, to ensure services are provided to the required levels
- Lead and co-ordinate change programmes with a ‘people’ impact

**Who are we looking for?**:

- An experienced People Lead / Human Resources Manager, ideally from within a retail environment
- A team player, willing to help and support in all areas of the People agenda
- Degree level or CIPD Level 5 or 7 qualification
- Approachable with good listening skills have the ability to work alone or as part of a team
- Result driven with a real passion for people
- Ability to engage and give added value information
- Well organised and have the ability to prioritise tasks as well as being comfortable in working is a fast paced, change orientated environment.
- People oriented and results driven
- Knowledge of HR systems and databases and the ability to provide excellent analytics.
- Ability to architect strategy along with leadership skills
- Excellent active listening, negotiation and presentation skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company
- In-depth knowledge of employment law and current challenges

**What’s in it for you?**:

- Competitive salary
- Bonus scheme
- Car allowance
- Access to 100s of high street discounts and more - holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more
- Flexible working arrangements welcomed
- 22 days holiday plus bank holidays
- Career progression
- Access to our dedicated Employee Assistance Programme - to give you free access to advice and information on a range of topics
- Share Incentive Plan
- Pension
- Cycle to Work scheme
- Long service benefits

**About ScS**:
We are one of the UK’s leading sofa and carpet specialists, and you can find us on numerous retail parks all over the country.

We have 99 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus is in retailing sofas, flooring and dining, helping customers to create the home they’ll love and that’s where you come in

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