Admin Team Leader

6 months ago

Leeds, United Kingdom Bupa Full time

**Administrator Team Leader**

**Leeds, Bupa /Health Clinics, Trafalgar House (LS1 2SP)**

**Permanent**

**£26,300 + Fantastic Benefits**

**Full time (40 Hours)**

**(Mon - Sat, 7am - 8pm)**
- We consider all types of flexibility, including locations, hours and working patterns. _

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**The role**

As a Admin Team Leader you will manage teams of multi -skilled administrators within a Bupa Health Clinics centre and deliver all ‘Administrator’ duties as and when required. You will supervise and coordinate all back of house administration requirements ensuring the smooth running of the administration teams and onward requirements of the customer. The Admin Team Leader will ensure all administrators support the centre requirements in providing an outstanding experience for our customers.

**You’ll help us make health happen by**
- Proactively deal with all issues which arise in administration matters, be that to do with the customer experience or your team.
- Ensure all administrative staff are aware of customer service standards via induction, team meetings, training of all systems etc.
- Act as the Centre Complaints Handler, being the first point of contact for any customer complaints and logging and responding to these in an appropriate and timely manner with the help of the Centre Manager and clinical colleagues.
- Manage the customer journey, responding immediately to requests accordingly to ensure a seamless customer journey.
- Share best practice approaches to administration processes within the admin team and across the business.
- Ensure that the environment and facilities are in keeping with quality requirements for customers especially regarding data protection and customer dignity.

**Key Skills / Qualifications needed for this role**
- PC literate, excellent knowledge of MS office packages.
- Experience of working within a busy clinical environment (desirable)
- Medical Secretary experience (desirable)
- Some previous leadership experience and people management skills (desirable)
- Customer service experience and highly customer focussed.
- Excellent interpersonal, written and verbal communication skills.
- Excellent organisation and time management skills

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Why Bupa?**

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Administration
Locations:
Clinic - Leeds

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